Production Coordinator
Production Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Join Our Team and Make an Impact!
At PJ Fitzpatrick we believe in making life better one home at a time. As a Production Coordinator youll play a pivotal role in creating a seamless experience for our customers from sale to installation. If you have experience with ServiceTitan Salesforce or similar CRM tools and a background in production coordination project management or call center operations this is the opportunity to bring your skills to a company where quality and customer satisfaction are everything.
Why Join PJ Fitzpatrick
- Culture of Excellence: Join a team that celebrates ownership integrity and delivering WOW moments to every customer.
- Growth Opportunities: We invest in our people through training and clear career paths.
- Comprehensive Benefits:
- Competitive pay
- Health insurance
- Life Insurance
- 401K with Company Match
- Dental & Vision
- PTO and Holiday Pay including PTO on your Birthday
What Youll Do
As a central point of communication youll:
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Coordinate Schedules: Efficiently manage installation calendars using CRM tools to align daily capacity goals and customer needs.
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Drive Success: Proactively solve sameday challenges including weather delays and material shortages ensuring minimal disruption.
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Communicate Effectively: Keep customers informed with realtime updates confirmations and resolutions always aiming for a 5star experience.
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Support Installation Operations: Partner with Project Managers Purchasing and Warehouse teams to ensure every job is fully prepared and equipped.
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Maintain Accuracy: Verify all postinstallation documentation payment details and ensure CRM data is current and correct.
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ProblemSolve: Log and resolve customer concerns efficiently documenting all interactions and updates in systems like ServiceTitan or Salesforce.
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Close the Loop: Coordinate with accounting to confirm final payments and update project statuses.
What Youll Bring to the Role
Core Skills:
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Strong experience with CRM platforms (ideally ServiceTitan Salesforce or similar).
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Exceptional time management multitasking and organizational skills.
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Excellent customer service and problemsolving abilities.
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Ability to thrive in a fastpaced teamdriven environment.
Experience & Background:
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Minimum 1 year in a production coordinator dispatcher or project manager role in construction home improvement maintenance or utilities.
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Experience working in or with a call center environment is a strong plus.
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High School Diploma or equivalent required.
Physical Requirements:
This role is a hybrid position Some inperson trainings and inoffice presence required.
Apply Now and Start Your Career with PJ Fitzpatrick!
Ready to level up your career If youre a detailobsessed customerfocused professional with a knack for technology and coordination we want to hear from you.
Employment Type
Full Time
