RQ09138 - Systems AdministratorOperations Support Specialist - Intermediate
RQ09138 - Systems AdministratorOperations Support Specialist - Intermediate
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Job Description
Description
Deliverable Infrastructure Services
Key Responsibilities:
- End to End monitoring of OPS Services and underlying infrastructure like mainframes UNIX Windows servers storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical essential time sensitive public facing applications websites systems subsystems which are hosted in OPS Guelph Kingston and regional data centres.
- Responding to high priority requests and Incidents.
- Participate in system recovery and service restoration efforts and meetings.
- Provide Operational system updates/upgrades apply patches and address issues involved during these tasks.
- Initiating established recovery and or escalation procedures.
- Implementing Change requests for mainframe midrange and network Platforms.
- Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
- Participating in developing and delivering related training communications and procedural documentation.
- Participates in departmental initiatives such as Shift left and Agile monitoring.
- Participate in Yearly Systrust Audit.10Participates in semi Annual Disaster recovery exercises.
SkillsExperience and Skill Set Requirements
Evaluation Breakdown
1. zOs mainframe systems 25
Parameters:
- Using specific examples describe the experience that you have supporting large ZOS mainframe systems.
2. Knowledge of server OS hardware components and end to end system management 25
Parameters:
- Using specific examples describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals.
3. Using a specific project describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills. 5
Parameters:
- Demonstrated of Incident and Change Management activities.
- Demonstrated ability for strong documentation and writing skills.
- Demonstrated experience in presentation verbal and written communication skills.
4. Demonstrated knowledge of Service Management Tools such as eSMT CIT Remedy and ITIL 5
Parameters:
- Using specific examples describe your demonstrated knowledge of System and Application Monitoring Tools.
5. Demonstrated knowledge of Service Management Tools such as eSMT CIT Remedy and ITIL 5
Parameters:
- Using specific examples please describe your demonstrated knowledge of Service Management Tools such as eSMT CIT Remedy and ITIL.
6. Demonstrated knowledge of OS365 Suite of products and Power BI 5
Parameters:
- Using specific examples please describe your demonstrated knowledge of Communications Collaborations and analytics tools.
Note: This position is rotational onsite work.
Must Have:
Experience supporting large ZOS mainframe systems.
Experience with with Unix and Wintel servers and Network Peripherals.
demonstrated knowledge of Service Management Tools such as eSMT CIT Remedy and ITIL.
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Employment Type
Full Time
