Logistics Operations Quality Specialist
Logistics Operations Quality Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The Logistics Operations Quality and Continuous Improvement Specialist plays a crucial role in ensuring the accuracy and timeliness of On Time In Full (OTIF) reason coding related to quality issues in customer shipments. Their responsibilities include regular validation and finalization of these codes. Additionally this role involves data mining and analysis to uncover trends and pinpoint areas of significant concern. These insights can then be leveraged to develop ideas for enhancing quality throughout the customer supply chain.
Key Responsibilities:
- Enhance customer relationships by identifying areas for improvement in the overall customer experience
- Perform regular indepth analysis of OTIF reason code submissions to ensure accuracy
- Validate correct and finalize OTIF reason codes in ticket submissions on a regular basis
- Monitor and maintain the accuracy of customer core OTIF metrics communicating any potential risks
- Take ownership and create effective Root Cause Corrective Actions (RCCAs) and identify critical issues
- Summarize and present key insights and trends gleaned from reason code validation RCCAs and quality issues
- Translate trends and insights into continuous improvement opportunities with a significant impact on OTIF realization
- Measure the impact and value of identified insights and recommendations prioritizing them accordingly
- Collaborate in the development and updating of weekly reports dashboards and presentations that provide stakeholders with insights into quality and continuous improvement
- Communicate with Site Operations Managers to share trends insights and recommendations
- Assist in the translation of recommendations into actionable plans and projects
- Support the of Qualityrelated projects and implement necessary process changes and initiatives to improve OTIF
- Coordinate and collaborate with various parties including customer stakeholders warehouses carriers and service providers to support OTIF initiatives
- Develop and maintain relationships with crossfunctional departments
- Stay informed about best practices in supply chain and process improvement methods proactively applying new knowledge to enhance processes
Qualifications :
- Bachelors degree with a specialization in Supply Chain related field or equivalent experience
- 3 years logistics supply chain large scale warehouse operations or related experience
- 1 years experience with problem solving via data analysis including suggesting implementing and tracking process improvements
- Knowledge of Kaizen Lean Six Sigma SQL and dashboard reporting is preferred
- Proficiency in using Google Suite tools including Google Sheets for data analysis and information sharing
- Excellent customer service skills including a proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results
- A proactive and resultsoriented mindset with a commitment to continuous learning and improvement
- Risk sensitive recognizes when problems arise or are likely to arise
- Ability to use critical thinking to develop evaluate recommend and present best options
- Ability to work independently and as part of a crossfunctional team
Additional Information :
Expeditors offers competitive benefits to all fulltime employees including:
- Paid vacation
- Holidays
- Flexible Days
- Paid Sick Time
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical Prescription Drug Dental & Vision Coverage
- Paid Parental Leave (additional eligibility criteria)
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
- Position is full time Monday through Friday
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
