Senior CRM Manager 1 years Maternity Cover m f d

Please note the target hiring date is June 2025 will run for one year covering Maternity leave. 

Purpose:

As a Senior CRM Manager you will be instrumental in shaping and executing CRM strategies that deepen customer relationships enhance retention and drive revenue growth. Youll lead lifecycle marketing efforts across the entire customer journey using datadriven insights to deliver personalized highimpact communications at every touchpoint. This role combines strategic vision with handson and requires strong expertise in CRM platforms B2C engagement and customercentric marketing

Main tasks and responsibilities:

• Design and execute a customerfirst CRM strategy that strengthens engagement drives loyalty and maximizes customer lifetime value across Omios global user base.
• Own and optimize all CRM channels starting with email automation and expanding into push inapp messaging and product notifications to deliver relevant timely travel communications.
• Work crossfunctionally with Product Brand and Design to ensure CRM initiatives align with business goals and deliver meaningful value to travelers at every touchpoint.
• Track analyze and report on key CRM metrics such as open rates CTR conversion engagement and retention. Use data to continuously refine strategies and demonstrate impact on core business objectives.
• Lead the endtoend of lifecycle and campaign initiatives leveraging smart segmentation dynamic personalization and A/B testing to boost performance. Collaborate with the B2C content and creative teams to ensure brandconsistent messaging across all CRM channels and customer touchpoints.
• Deliver regular insights and performance updates to senior stakeholders highlighting wins learnings and opportunities for further growth.

Qualifications :

Skills

• Project management skills: Hard and soft skills incl. Crossfunctional work experience and project management tooling
• Very good understanding of our CRM tech stack including Braze
• Proficiency in Data Analysis
• Fluent English mandatory
   

Experience

• Successfully executed diverse CRM automation projects
• Experience: Minimum of 35 years of experience in CRM management and technology with a proven track record of implementing and optimizing CRM solutions.
• Travel or B2C lead conversion is a bonus
• Proven project management skills
• A collaborative spirit
• Analytical Skills: Strong data analysis skills and the ability to translate data into actionable insights.
• Strategic Thinker: A strategic mindset with the ability to design and execute CRM strategies aligned with business goals.
• ProblemSolving: Strong problemsolving skills and the ability to adapt to changing business needs.
• Project Management: Proficiency in project management to lead CRMrelated initiatives.
   

Education
University degree preferred: Marketing economics information technology
 

Behaviors
This role requires a very high degree of proactiveness and ownership
Crossfunctional work is the daily business communication the key to success
Resultsoriented convincing communication style

Additional Information :

Whats in it for you #LifeAtOmio

• Have an impact. With innovation and smart technology we are changing the way people travel and you too can have an impact on this ride
• A competitive and attractive compensation package
• Subsidized Urban Sports Club membership
• A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity religion national origin sexual orientation gender gender identity age or disability.

Hiring process and background checks
At Omio we work in partnership with Giant Screening once a job offer has been accepted Giant will be engaged to carry out background screening. Giant will reach out to you via email and occasionally via telephone/text message so that they can gather all the relevant information required. Consent will be requested prior to any information being passed to our services company.

Recruitment scams: Important notice

Protect yourself from scammers Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind potential scammers impersonating Omio recruiters (mainly via a global professional networking site and messenger apps).
Remember Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity report it to  Remember to crossreference against our careers page if you question the authenticity stay vigilant and protect yourself from recruitment scams.

Intrigued Apply here in English.

Remote Work :

No

Employment Type :

Fulltime