Product Service Representative
Product Service Representative
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Provide comprehensive product and technical assistance to customers via phone email and chat.
- Handle customer inquiries troubleshoot issues and offer solutions in a timely and professional manner.
- Utilize SAP system to access and update customer information order details and service records.
- Demonstrate strong mechanical aptitude to understand and explain product features and functionality.
- Maintain a pleasant and patient demeanor while addressing customer concerns and solving problems.
- Collaborate with other departments to escalate complex issues and ensure customer satisfaction.
- Stay uptodate with product knowledge technical specifications and company policies.
- Achieve and maintain performance metrics related to call quality resolution time and customer satisfaction.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- Assist in identifying trends in customer inquiries and provide feedback for product improvements.
- Maintain accurate and detailed records of all customer interactions and followups.
- Provide bilingual support preferably in Spanish to cater to a diverse customer base.
- Contribute to the development of FAQs and knowledge base articles to improve selfservice options for customers.
- Adhere to company policies procedures and quality standards in all customer interactions.
- Participate in team meetings and contribute ideas for improving customer service processes and efficiency.
Qualifications :
Computer knowledge and skills; familiar with compressors engines; enjoy solving problems; good verbal and written communication skills.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
Key Skills
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