Desktop Support Technician
Desktop Support Technician
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Job Description
Job Details
Description
Are you a techsavvy problem solver with a passion for making a difference Join our team as a Desktop Support Technician working primarily out of the Erie Police Department where youll provide critical IT support and solutions for those who serve and protect our community.
In this dynamic role youll take on a variety of responsibilities from analyzing and maintaining computer systems to troubleshooting and offering exceptional customer support. Youll be the goto person for IT needs helping police personnel navigate hardware operating systems software applications peripherals and communication devices.
As part of our IT team youll tackle projects directly impacting public safety operations while sharpening your communication skills and building strong relationships with users across the organization. Your ability to think quickly problemsolve effectively and maintain a professional diplomatic approach will be key to your success.
If youre ready to combine your technical expertise with a purposedriven mission we invite you to apply and become a vital part of our team!
All staff are expected to adhere to the Towns mission vision and values of T.R.U.E.
Posting Dates: 04/11/2025 05/02/2025
**Please ensure your application is submitted and complete prior to 11:59pm on 5/02/25 to be considered. All incomplete applications will be withdrawn from the posting may close early without notice due to candidate volume.
Work Locations:
- Erie Police Department: 1000 Telleen Ave Erie CO 80516
- Town Hall: 645 Holbrook Street Erie CO 80516
Pay Range:
- Full Pay Range: $30.31/hour $39.70/hour
- Anticipated Hiring Range: $30.31/hour $35.00/hour
Work Hours: Monday Friday 7:00am 4:00pm
Job Expectations:
- Employee must be able to work oncall schedule as assigned and outside of normal working hours.
- This role may require you to visit other Town facilities to provide tech support.
- This position is 100 inperson and not eligible for remote work.
PRIMARY RESPONSIBILITIES:
- Provides exceptional customer service and technical assistance to internal and external customers including town staff elected officials outside vendors and contractors.
- Answer user inquiries regarding computer software or hardware operations to resolve problems.
- Set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software.
- Administrative support for M365 accounts.
- Provide support for ComputerAided Dispatch (CAD) systems bodyworn cameras security cameras and law enforcement citation devices.
- A resource for vendor relations for troubleshooting and consulting on hardware and software configurations.
- Provides support to the help desk desktop support and inventory including hardware and software.
- Images and deploys new desktop and laptop workstations for new and existing users.
- Provides peripheral support for monitors printers cell/smartphones tablets scanners battery backups and network devices as needed.
- Oversee the daily performance of computer systems.
- Occasionally attend evening Town Council meetings up to twice a month to provide technical support to Council members and staff.
SECONDARY RESPONSIBILITIES:
- Develop training materials and procedures or train users in the proper use of hardware or software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Read technical manuals confer with users or conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support.
OTHER RESPONSIBILITIES:
- Provides oncall support based on rotation.
- Maintains confidentiality when handling sensitive and confidential information.
- Attends meetings as assigned by IT Director or IT Manager.
- Performs related work as required and assigned.
Qualifications
MINIMUM QUALIFICATIONS:
- Associates Degree in Computer Science Information Technology or a related field
- 24 years of experience working in a technical support position
- Valid drivers license and a satisfactory driving record
- Must be available to work a flexible schedule including evenings as needed
A combination of education and experience may be considered.
DESIRED QUALIFICATIONS:
- Municipal/government IT work experience
- Win OS M365 VoIP phone mobile devices computer and application experience
- Demonstrate exceptional technical competency and be extremely customer serviceoriented
- Wide range of problemsolving skills as well as an ability to work with endusers at all levels of the organization
- Effective time management and ability to prioritize a highvolume workload while multitasking across multiple tasks
- Proactive independent and collaborative working style with minimal supervision
- Communicate clearly and concisely both orally and in writing
- Maintain confidentiality of sensitive information
- A Certifications/Licenses
Preemployment screenings required include:
- Reference checks
- Background checks include: National and County Criminal Scan Criminal Justice Information Services (CJIS Certification) SexOffender Registry check and Motor Vehicle Report through DMV
KNOWLEDGE SKILLS & ABILITIES REQUIRED:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge skill and/or ability required:
- Ability to exercise considerable initiative and sound judgment.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Knowledge of computer hardware tools and measurement devices.
- Knowledge of Windows iOS and Android.
- Knowledge of hardware troubleshooting steps.
- Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
- Ability to exercise considerable initiative and sound judgment.
- Ability to work effectively with the public and other employees.
- Talking to others to convey information effectively.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
- Communicating effectively in writing as appropriate for the needs of the audience.
- Understanding written sentences and paragraphs in work related documents.
Environmental Factors:
Work is performed both indoors and outdoors. Indoor work is primarily in an office setting. Outdoor work occurs for short periods in all weather conditions such as when working on wireless units and fleet vehicles. Travel is required to different townowned buildings and occasionally for conferences both in and out of town.
Physical Factors:
This role spends up to 8 hours per day sitting and up to 2 hours standing. Walking is required for approximately 25 of the workday. Repetitive motion tasks such as typing are performed for about 2 hours daily. The position requires a full range of motion including standing sitting bending climbing stooping squatting and reaching. Daily activities may involve crawling under desks and bending to pick up items. Climbing ladders and into fleet vehicles is required. Grasping tools (weighing approximately 1 pound) for hardware repair may occur for up to 2 hours at a time. Lifting objects up to 20 pounds occur daily and lifting up to 40 pounds occurs occasionally. Reaching for and pushing items at varying levels is required. Working at heights is required occasionally to troubleshoot cables and hardware located in the ceilings. Visual requirements include the ability to see small print (e.g. asset tags serial numbers) color and peripheral vision depth perception and the ability to see in light and/or bright environments. The ability to hear voices and beeping sounds is required.
Town of Erie Benefits:
The Town of Erie offers a comprehensive benefit package and pays a major portion of the employee premium to make these benefits more affordable for you. Coverage of these benefits begins on the 1st of the month following date of hire for benefited employees regularly working an average of 30 hours per week. Each year you will have the option of changing your elections through open enrollment. To learn more review thebenefits webpage.
Designated fulltime employees are eligible for the following benefits:
- Robust Medical Dental and Vision plans including spouse domestic partner and family coverage options
- Supplemental Accident Critical Illness and Hospital Plans
- Voluntary Life/AD&D
- Employer paid Basic Life/AD&D
- Employer paid Short and LongTerm Disability
- Employer paid Employee Assistance Program
- Robust extended sick leave and family sick leave program
- Up to 48 hours of Colorado Sick Leave preloaded on the 1st of every year (prorated if hired after the 1st of the year)
- 3 Weeks of Paid Time Off (PTO) per year (increases with years of service)
- 40 hours of preloaded Paid Time Off (PTO) to each new employee upon hire
- Fifteen 15 Paid Holidays
- TwentyFour 24 Hours of Paid Volunteer Leave
- Up to 12 weeks of paid Parental Leave for bonding with a new child
- Option to sell back PTO after two 2 years of continuous employment
- 457 Retirement Plan with a 5 employer match and immediate 100 vesting in your deferral contributions AND employer contributions
- Education reimbursement up to $3000 per year
- Individual free membership to the Erie Community Center and steep discounts on couple or family memberships.
- Employer sponsored wellness program including employeebased fitness classes
- Childcare benefits which includes 10 discount to any KinderCare location in Colorado
- Halfoff charging at townowned EV charging stations
- Pet Insurance
- Employee Discount Program through Benefits Hub
- Eligible for discount Dell Computer program
- Onsite/virtual trainings for growth and development opportunities
We are a Public Service Loan Forgiveness (PSLF)qualified employer!
EEOC Statement:
The Town is dedicated to the principles of equal employment opportunity in any term condition or privilege of employment. Applicants employees and former employees are protected from employment discrimination based on race color religion sex (including pregnancy sexual orientation or gender identity) national origin age 40 or older) disability and genetic information (including family medical history) veteran status marital status or any other status protected by federal state or local law. This prohibition includes unlawful harassment or discrimination based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individuals work performance or creating a severe intimidating hostile or offensive work environment. This provision applies to all employees including directors supervisors coworkers and nonemployees such as residents members of all boards and task force groups contractors vendors consultants etc.
Required Experience:
IC
Employment Type
Full-Time
