Card Services Fraud Specialist
Card Services Fraud Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Liberty FCU a fullservice credit union is currently seeking aCard Services Fraud Specialist to join the Card Services team. This position will be held in our Operations Building located at 4601 Theater Drive Evansville IN. Candidates must possess excellent member service skills professionalism and experience with debit/credit card dispute and charge back services is preferred. Applicants must be willing to work Saturdays and evenings when necessary. If interested please proceed by clicking Apply.
Duties and Responsibilities:
- Process and monitor debit and credit card fraud.
- Receive review and research fraud/dispute paperwork including working with merchants and members for resolution.
- Monitor reports from card processor for new cases.
- Monitor existing cases and review closing documents provided by card processor.
- Maintain multiple tracking logs and update as needed.
- Develop and maintain a working relationship with card processor to ensure cases are completed accurately and efficiently.
- Communicate with Fraud Coordinator and management regarding suggestions for process improvement.
- Provide outstanding member service for card services inquiries either by phone or inperson.
- Assist the credit union staff with various card related inquiries.
- Process lost/stolen card replacements transfer points and perform other service maintenance as needed to assist members with fraud/dispute situations.
- Work on the departments Saturday schedule on a rotating basis.
- Assist department with the following daily routines on an as needed basis.
- Process debit and ATM card applications including both approving and issuance.
- Perform primary Card Wizard administrative routines.
- Serve as a backup to the Card Services workgroup phone queue.
- Assist with tasks within the Card Services department when volume is heavy or for vacation relief.
- Develop and maintain an understanding of all Card Services products and services.
- Always be securityminded on address changes and replacement plastic requests.
- Develop a working knowledge of the credit unions data and word processing systems.
- Develop an understanding of credit union history philosophy organization bylaws and operational procedures.
- Any other duties assigned by my supervisor or management.
- Paid Holidays
- Paid Time Off (Vacation Sick and Personal Days)
- Medical Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance Short Term and Long Term Disability Insurance
- Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer Minority/Female/Disability/Protected Veteran.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
