Patient Access and Reimbursement Quality Analyst - US Remote
Patient Access and Reimbursement Quality Analyst - US Remote
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Career Category
Value and AccessJob Description
HOW MIGHT YOU DEFY IMAGINATION
Youve earned your degree. How will you use that achievement to reach your goals Do more with the knowledge youve worked hard to acquire and the passion you already have. At Amgen our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.
Patient Access and Reimbursement Quality Analyst
Live
What you will do
Lets do this. Lets change the world. Join an incredible team thats redefining Amgens patient support programs. In this vital role you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand gain portfolio product experience and help build a new bestinclass patient support program from the ground up.
Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access we will provide you the capabilities resources and rewards of a global enterprise entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and significant careers through exciting assignments career development and valuable opportunities!
Under the general direction of the HUB Senior Manager this Quality Analyst is responsible for ensuring the efficiency of the HUB processes and personnel. This position will evaluate performance across all types of the omni channel contacts with customers. The Analyst will work crossfunctionally with Knowledge Management Training and Operation Supervisors to assist in closing any gaps and to drive continuous improvement of HUB services.
Key Responsibilities:
Assist in the design of monitoring format and establishing quality standards
Perform quality assurance monitors and complete checklist
Collaborate through calibration sessions with Leadership Training and Knowledge Management to ensure consistent evaluation
Perform side by sides and call listening sessions
Provide feedback to Advocates Leadership and Trainers
Analyze data management system information for training opportunities or gaps
Build a practical plan to address business needs
Win
What we expect of you
We are all different yet we all use our unique contributions to serve patients. The quality professional we seek has these qualifications.
Masters degree
OR
Bachelors degree and 2 years of relevant experience
Or
Associates degree and 6 years of relevant experience
Or
High school diploma / GED and 8 years of relevant experience
Preferred Qualifications:
Attention to detail prioritization skills and time management
Skilled at active listening and analytical capability
3 years working in HUB operations or similar proven experience
Strong facilitation communication motivational and social skills
Proficiency with MS Office products
Ability to easily adapt to change and prioritize based on business need
Previous experience working with a quality monitoring management system is preferred
Bachelors Degree
Thrive
What you can expect of us
As we work to develop treatments that take care of others we also work to care for our teammates professional and personal growth and wellbeing.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities including:
Comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts.
A discretionary annual bonus program or for field sales representatives a salesbased incentive plan
Stockbased longterm incentives
Awardwinning timeoff plans and biannual companywide shutdowns
Flexible work models including remote work arrangements where possible
Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
.Salary Range
86646.00 USD 101251.00 USDRequired Experience:
IC
Employment Type
Full-Time
