Information Systems Officer User Service T I TeleworkHybrid
Information Systems Officer User Service T I TeleworkHybrid
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Job Description
Position Title:
Information Systems Officer User Service (T & I) (Telework/Hybrid)Status of Employment:
Temporary (STTRC)Position Language Requirement:
English FrenchLanguage Skills:
English (Reading B Intermediate) English (Speaking B Intermediate) English (Writing B Intermediate) French (Reading C Advanced) French (Speaking C Advanced) French (Writing C Advanced)Work at CBC/RadioCanada
At CBC/RadioCanada we create content that informs entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values which include creativity integrity inclusiveness and relevance.
Do you think you have the ability and drive to keep up with this exciting everchanging industry Whether it be in front of the camera on air online or behind the scenes you would be joining a team that thrives on making connections and telling stories that are important to Canadians.
Unposting Date:
:59 PMBehind the scenes but ahead of the curve: help us develop the nextgeneration public broadcaster.
Created in 2015 to align lighten and modernize infrastructure the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/RadioCanada. We are the people that make stuff work. We make connections; between media content systems people and places. We are the space in between.
A place with purpose. CBC/RadioCanada has always been a highly regarded pioneer of media technology. Not just in Canada but around the world. Today were transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.
This is a hybrid role with a mix of inoffice and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.
Your role
You will immediately respond to IT and office automation problems to help facilitate a smooth transition from our former headquarters to our new building and systems. In addition you will analyze issues related to computer peripherals and software in order to ensure availability helping support users throughout different CBC/RadioCanada departments. You will also work in collaboration with the teams in the newsroom as well as television production and radio for RadioCanada.
Whats in it for you
Challenges and spend our days solving problems on an unbelievable scale. Media files are highly nuanced and incredibly complicated; updating installing and supporting technologies that are organizationwide and that impact broadcasting content is a timesensitive complex technical feat. We provide an essential service as Canadians across the country rely on us for trustworthy news and information.
Cuttingedge new home in Montral is a cuttingedge production modelled in a fashion similar to an IT data centre with thousands of media devices automated and managed through the network. As the only major media company in Canada with complete IP Infrastructure we are thought leaders and experts in this area. We have also partnered with Cisco and Arista for custom network platforms built on their latest technology. You will be handson expanding your expertise in this exciting environment developing indemand skills.
As our newTier 1 Technical Support Analyst you will:
- Conduct firstlevel support. You will respond to requests for assistance with software hardware multimedia and network; prioritizing urgent requests and ensuring incident followup and ticket closure. You will complete documentation accurately.
- Configure employee hardware. You will set up new and update existing computers for all employees.
- Communicate. You will clarify your internal clients needs and expectations demonstrating empathy and urgency. You will translate technical information into understandable instructions and propose different solutions to complex issues. You will escalate to secondlevel support as needed.
We are looking for a candidate with the following:
- The education. You have a degree related to computer science or a combination of relevant training and experience.
- The handson experience. You have a minimum of two years providing onsite and telephone IT support with a clear understanding of ITIL support processes. You can install and configure operating systems antivirus/antispy and other software in a Microsoft environment. You can troubleshoot and resolve IT issues in a digital production environment and for IP and mobile phones.
- The analytical skills. You enjoy thinking through complex issues and applying repeatable resilient solutions as well as digging further into issues removing roadblocks and presenting solutions for the immediate and long term. You can come up to speed on our processes and new technologies quickly.
- The interpersonal skills. You have exceptional verbal and written communication skills in French and you may have English language skills as well. You have the patience and empathy to foster relationships with internal customers peers and senior managers. You can effectively translate technical requirements to nontechnical business needs. You have an appreciation for diverse opinions and approaches to problemsolving.
- The flexibility. You understand the essential function of a support desk and are willing and able to be part of a rotating shift including early mornings late nights and up to two weekends a month.
- Bilingualism. You have an intermediate level in reading writing and speaking.
Selected candidates will be tested as follows:
- Interview
- Practical test
Candidates may be subject to skills and knowledge testing.
We thank all applicants for their interest but only candidates selected for an interview will be contacted.
As part of our recruitment process candidates who advance to the next
step will be asked to complete a background check. This includes:
A mandatory Criminal record check.
Other background checks may be conducted based on the operational requirements of the position.
CBC/RadioCanada is committed to being a leader in reflecting our countrys diversity. Thats because we can only create and tell the stories that connect Canadians by having a workforce that mirrors the everchanging makeup of our country. Thats why we as an employer value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued but also extend to and pervade all the services we provide as Canadas public broadcaster. For more information visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process please inform us as soon as possible by sending an email to .
You are invited to consult and familiarize yourself with our Code of Conduct which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee it will be important to inform us as quickly as possible of any situation that because of your hiring constitutes or could appear to constitute a conflict of interest.
Primary Location:
1000 Rue Papineau Montreal Quebec H2K 0C2Number of Openings:
1Work Schedule:
Part timeRequired Experience:
Unclear Seniority
Employment Type
Part-Time
