Guest Services Agent
Guest Services Agent
Posted on :
13-04-2025
Employer Active
1 Vacancy
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Job Description
THE ROLE
As a Guest Services Agent you will be responsible for answering any incoming calls in a warm friendly and hospitable manner including transferring of calls and taking messages. Your tasks as a Guest Services Agent will include but will not be limited to:
- To create a warm and welcoming first impression over the phone.
- To provide a genuine attentive and friendly service to our guests in order to reflect the Nobu standards.
- To efficently and effectively handle the switchboard console.
- To happily answer any questions or queries from guests regarding dining reservations services and hotel amenities etc
- To process any scheduled wake up calls.
- To maintain and review the guest voicemail system and manual message system.
- Thorough knowledge of OPERA and ensure all guest information is captured.
- To feel empowered to make a decision that will enhance the guest experience or defuse any complaints which may arise.
- To be an ambassador for Nobu as well as someone who embodies our values and commitment to our teams.
BENEFITS OF JOINING OUR TEAM
- 1000 Refer a Friend Scheme
- 2 Hotelwide social events a year including Employee Awards night
- Discounted overnight stays across Nobu properties Worldwide
- Discounted Pilates classes and Wellness treatments
- Opportunities to progress within our hotel and the wider portfolio
- Access to a suite of innovative and varied learning and project opportunities
- Mental Health First Aiders within the team
- Exciting wellness and volunteering opportunities
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts off all food and beverage
- Free meals whilst on duty
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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