Assistant Director Child Support Kent County Dss
Assistant Director Child Support Kent County Dss
Posted on :
13-04-2025
Employer Active
1 Vacancy
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Job Description
Introduction
When you join the Maryland Department of Human Services (DHS) you join a team of more than 5000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support preventive services and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland we leave no one behind.
This is a Management Service position and serves at the pleasure of the Appointing Authority.
GRADE
19
LOCATION OF POSITION
Department of Human Services
Kent County Department of Social Services
350 High Street
Chestertown MD 21620
Main Purpose of Job
This position provides administrative and managerial leadership to the staff at two 2 local departments of social services Kent and Queen Annes Counties in their Child Support Administration Divisions. This position is part of the executive staff of both agencies and is expected to work in a dynamic and collaborative mode with all relevant stakeholders in both counties. Achieving desired outcomes in both counties are the barometers by which the effectiveness of the incumbents performance is measured. The purpose of this position is to establish standards goals and schedules for Child Support staff in both offices set priorities and evaluate effectiveness of both staff and programs. This position serves as the administrator and manager for all Child Support programs and affiliated welfare reform initiatives and is responsible for the administration of these programs in both Kent and Queen Annes Counties.
POSITION DUTIES
Administer and interpret Federal and State law/policy governing personnel management and child support.
Create assess and revise local policy and procedures for Child Support.
Interpret policies/procedures for customers staff other agencies and the community.
Respond to and resolve customer concerns/complaints and inquiries from DHS the Governors Office and local politicians.
Review and analyze operating procedures for maximum efficiency such as workload assignment application processing and workload flow.
Review Quality Control reports appeals audit reports fraud complaints and other Child Support reports.
Prepare responses and/or corrective action plans.
Establish implement and monitor local policy for Child Support operations.
Serve as local department Child Support representative for committees and workgroups at State and local levels.
Represent agency at State and interagency meetings committees and task forces; explain relevant law procedures and policies to staff elected officials and the general public.
Applies for Child Support grant for and oversees the Fatherhood Programs (RISE and Parents as Partners.
Oversees and manage CS budget to include RISE and Parents as Partners
Review ongoing staff training and development.
Review and analyze reports.
Plan request and schedule all staff training.
Coach employees and create staff development plans to enhance performance.
Ensure that safeguards are in place to protect the confidentiality of IRS and Federal Tax Information.
Advise supervisors of staff in resolution of problem cases and make recommendations for the handling of public relations situations and decisions.
Participates as needed in the agencys mandated obligation to provide mass care and shelter under the direction of the County or State Emergency Operations Center
MINIMUM QUALIFICATIONS
Education: A Bachelors degree from an accredited college or university.
Experience:Eight years of experience in administrative professional ortechnical work three years must have involved supervision of other employees or exercising responsibility for program development.
Notes:
1. Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours on a yearforyear basis for up to two years of the required general experience.
2. Candidates may substitute additional professional ortechnical experience in the administration of a humanservices program or experience conducting studies and analyses of programs procedures practices andorganizations on a yearforyear basis for the required education.
3. Candidates may substitute U.S. Armed Forces militaryservice experience at a rank of Corporal/Petty Officer orhigher as a commissioned officer in Administrative Officerclassifications or Administrative Officer specialty codes inthe General Administrative Clerical and Office Servicesfield of work on a yearforyear basis for the requiredexperience and education two yearsmust havebeen in an administrative supervisory or consultativecapacity.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
- One year of experience using Microsoft Office Suite such as Word Excel and Power Point
- Three years of experience working in or with a Child Support Administration Program
- One year of experience using Google Applications such as Google Docs and Sheets.
- Two years of experience using Child Support Management System.
LIMITATIONS ON SELECTION
Limited to those who are willing to work in Kent and Queen Annes Counties.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.
If you are in State service and are a promotional candidate your salarywill be determined inaccordance with State of Marylandguidelines.
BENEFITS
As an employee of the State of Maryland you will have access to outstanding benefits including: healthinsurance dental and vision plans offered at a low cost.CLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS.
- Personal Leave new State employees are awarded six 6 personnel days annually (prorated based on start date).
- Annual Leave ten 10 days of accumulated annual leave per year.
- Sick Leave fifteen 15 days of accumulated sick leave per year.
- Parental Leave up to sixty 60 days of paid parental leave upon the birth or adoption of a child.
- Holidays State employees also celebrate at least thirteen 13 holidays per year.
- Pension State employees earn credit towards a retirement pension.
- Positions may be eligible for telework
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online you may mail a paper application and supplemental questionnaire to Department of Human Services EmploymentServices Attention:Attention Jen Cole HR Office Kent County Department of Social Services 350 High Street Chestertown MD 21620.
If you have any questions concerning the recruitment process for this position please email Jen Cole at @maryland; include the job title and recruitment # in the subject line.
If you are having difficulty with your user account or have general questions about the online application system please contact the MD Department of Budget and Management Recruitment and Examination Division ator .
TTY Users: call via Maryland Relay.
As an equal opportunity employer Maryland is committed to recruiting retaining and promoting employees who are reflective of the States diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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