Digital Implementation Support Specialist
Digital Implementation Support Specialist
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$ 100000 - 110000
1 Vacancy
Job Description
Emeco are seeking applications for experienced Digital Implementation & Support Specialists to join our team in Osborne Park.
Emeco Group (ASX: EHL) was founded in 1972 and is a world leader in maximising the performance of heavy earthmoving equipment. It has operations in all key mining regions of Australia and its customers include mining companies and contractors across coal gold copper bauxite and iron ore. Emeco Group also owns new model ancillary heavy earthmoving equipment rental company Matilda Equipment. It has close to 1000 machines in its rental fleet supported by a network of maintenance and component rebuilding workshops across the country and powered by its own proprietary asset management and fleet optimisation technology. Emeco employees approximately 1000 people across Australia.
Job Purpose:
The Digital Implementation & Support Specialist is responsible for the implementation training and ongoing technical support of modern complex technology projects to external customers in a fastpaced mining environment. These projects involve challenging technical functional and contractual requirements and require an adaptable thinker with a proven ability to influence others learn technical concepts quickly and develop trusted end user customer relationships to achieve technology adoption and impact. Projects will include Emecos Operational Technology (OT) solution/s on customer locations across Australia. These solutions include Emeco Operating System (EOS) and adjacent mining technologies that help our customers solve problems and drive higher safety value and productivity. The role requires a handson approach including travel to various customer project locations to manage and contribute to the delivery of OT solutions.
Core Responsibilities:
- Oversee the entire implementation lifecycle from planning and to monitoring and closing. Ensure that projects are completed on time within budget and meet the defined quality standards.
- Work closely with crossfunctional teams including IT operations and external parties to ensure successful implementation. Facilitate communication and collaboration among team members to address any issues promptly.
- Provide handson support during both remote and onsite implementations addressing any issues that arise and ensuring that the solutions are integrated smoothly with existing systems and processes.
- Conduct thorough testing and quality assurance checks to ensure that the solutions meet business requirements and perform optimally. Address any defects or issues identified during testing.
Training & Support
- Create and deliver comprehensive training materials including manuals guides and video tutorials tailored to the needs of frontline personnel. Ensure that the materials are clear concise and easy to understand.
- Lead engaging and interactive training sessions both inperson and virtually using various training methods to ensure effective knowledge transfer. Encourage participation and address any questions or concerns.
- Offer continuous support and troubleshooting to frontline personnel maintaining a helpdesk for quick resolution of issues. Regularly check in with users to ensure they are comfortable with the new technologies.
- Establish a feedback loop to gather input from users and continuously improve training programs and materials. Use the feedback to make necessary adjustments and enhancements.
What well need from you:
- Bachelors degree in computer science information systems engineering business or a related field or equivalent work experience.
- Experience in technical consulting business consulting technical training project engineering/management or related.
- Proven experience in digital implementation or a similar role.
- Evidence of a solid foundation within a technical domain
- Excellent communication and interpersonal skills.
- Ability to explain technical concepts in general terms
- Preferred candidates will be able to demonstrate their ability to teach and/or explain concepts in an engaging manner.
Apply now to join the team
Required Experience:
Unclear Seniority
Employment Type
Full-Time
