Associate Manager Customer Services Kit Booking
Associate Manager Customer Services Kit Booking
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Job Description
Why join Stryker
Do you want to work for one of the worlds leading medical device organisations Our aim is to make a difference to patients lives every day delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare. We have never been afraid to push forward and navigate the best paths for our clients and patients.
In this Associate Manager Customer Services (Kit Booking) role you would be responsible for managing a team of Kit Booking Specialists and a Team leader. You would be fully responsible for the day to day running of the team the training of your team members processes within the team and the service that is provided. You are also responsible for the performance management development and engagement of your team and driving key initiatives.
Who we want
An individual who selects effective approaches to solving issues based on available information and business objectives
Understands and considers customers regulatory and legislative issues when making decisions
Coordinates with project groups to develop solutions to problems
Understands what is needed to accomplish project objectives and establishes appropriate goals and priority.
Works on their own initiative prioritising and organizing workload
Responsibilities
Responsible for the daytoday activities of the Kit Booking team
Ensures Compliance with processes training etc
Manages motivation performance development engagement and pay decisions of your team as well as hiring
Takes responsibility for problem solving issues identifying improvements and takes ownership for making changes
What you need
Team Management experience with a strong ability to recruit develop and engage high performing teams
Experience of managing a team within a matrix organization and of managing managers
Excellent influencing and presentation skills
Project management experience
Thorough functional knowledge of the endtoend supply chain and OTC Processes from within Stryker or from external experience
Experience with continuous / process improvement
Experience with reverse logistics and consignment type business (such as Medical Device Healthcare Markets) is desirable
What do we offer in return
Ability to discover your strengths follow your passion and own your own career
Inhouse product training program
Quality products that improve the lives of customers and patients
A winning team driven to achieve our mission and deliver remarkable results
Coworkers committed to achieving more and winning the right way
Our benefitsinclude bonuses healthcare family and parenting leaves wellness programs onsite gyms and restaurants discount purchase programs and service and performance awards not to mention various social and recreational activities.
Who is Stryker
Stryker is one of the worlds leading medical technology companies and together with our customers we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies including orthopaedics medical and surgical and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information please visit our website at .
Travel Percentage: 0Required Experience:
Manager
Employment Type
Full-Time
