KERING Test Innovation Lab - Customer Service L6899
KERING Test Innovation Lab - Customer Service L6899
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Job Description
Summary
About KeringA global Luxury group Kering manages the development of a series of renowned Houses in Fashion Leather Goods and Jewelry: Gucci Saint Laurent Bottega Veneta Balenciaga Alexander McQueen Brioni Boucheron Pomellato DoDo Qeelin and Ginori 1735 as well as Kering Eyewear and Kering Beaut. By placing creativity at the heart of its strategy Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrows Luxury in a sustainable and responsible way. We capture these beliefs in our signature: Empowering Imagination. In 2024 Kering had 47000 employees and revenue of 17.2 billion.
Job Description
La tua opportunit
Farai parte del Customer Service e avrai lopportunit di essere coinvolto nelle diverse attivit di preparazione ed invio delle offerte ingresso campioni redazione dei rapporti di prova spedizione provini e campioni e attivit di customer service.
Come contribuirai
- Attivit di segreteria quali archiviazione redazione ed invio di tutti i documenti di pertinenza del Customer Service
- Frontoffice con Clienti/Utenti
- Gestione della posta e campioni in entrata con relativa prima valutazione e assegnazione al Reparto di Competenza (gestione ingressi inserimento dati e stampa delle Richiesta Prove Analitiche assegnazione delle prove da effettuare sul campione verifica della sufficienza del materiale in relazione alle prove predisposizione e redazione dei Rapporti di Prova etc..
- Gestione della posta in uscita spedizioni provini e campioni e spedizioni ordini
- Supporto nella preparazione ed invio di offerte commerciali (preventivi di costo e sconti) con Clienti che effettuano richieste di collaborazioni continuative
- Attivit di Customer Service per i Clienti (es. gestione di eventuali reclami)
Chi sei
- Diploma di scuola superiore con preferenza per percorso Perito Tessile e/o Chimico
- Con spiccata attitudine alla cura del dettaglio
- Problem solver
- Team player con buone capacit di ascolto e relazionali
- Esperto in MS Office (Excel PowerPoint Word ecc.
- Conosci la lingua italiana e inglese
Your Opportunity
You will be part of the Customer Service team. You will have the opportunity to be involved in various activities such as preparing and sending offers receiving samples drafting test reports shipping specimens and samples and customer service activities.
How You Will Contribute
- Perform Secretarial activities such as filing drafting and sending all documents related to Customer Service
- Supporting Frontoffice with Clients/Users
- Managing incoming mail and samples with initial evaluation and assignment to the relevant department (managing entries data entry and printing of Analytical Test Requests assigning tests to be performed on the sample verifying the sufficiency of the material about the tests preparing and drafting Test Reports etc.
- Managing outgoing mail shipping specimens and samples and shipping orders
- Supporting the preparation and sending of commercial offers (cost estimates and discounts) with Clients requesting ongoing collaborations
- Customer Service activities for Clients (e.g. handling any complaints)
Who You Are
- Graduate with a specialization as a Textile and/or Chemical Expert
- Strong attention to detail
- Problem solver
- Team player with good listening and interpersonal skills
- Proficient in MS Office (Excel PowerPoint Word etc.
- Fluent in Italian and English
Job Type
RegularStart Date
Schedule
Full timeOrganization
TEST & INNOVATION LAB S.r.l.Employment Type
Full-Time
