TA Analyst-1
TA Analyst-1
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Job Description
At Franklin Templeton were driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management wealth management and fintech offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise thats both broad and unique. From our welcoming inclusive and flexible culture to our global and diverse business we offer opportunities not only to help you reach your potential but also to contribute to our clients achievements.
Come join us in delivering better outcomes for our clients around the world!
About the Team
The Business Change team is part of the Global Shareholder Services (GSS) team within FTAMC responsible for Internal Communications Training and Policies & Procedures for the GSS vertical. Additionally we support Asia and EMEA teams with training and adhoc requirements.
Role Overview
This is a senior professional role within a dynamic and growing team. The TA Analyst will be responsible for designing and delivering engaging communications training content user manuals reports and internal site updates. The role requires a strong command of written and verbal communication coupled with advanced proficiency in content creation and design tools.
We are seeking a creative thinker and innovator who can bring fresh engaging ideas to transform how we communicate and train ensuring content is visually appealing impactful and effective. This role demands expertise in MS Office (Word Excel PowerPoint) online design tools (Canva Adobe Captivate Articulate Storyline) and Learning Management Systems (Workday Learning).
Strong relationshipbuilding skills are critical as the role involves collaborating with multiple business functions across GSS and AMC. Additionally a keen eye for accuracy efficiency and process improvements is essential.
Key Responsibilities
Training & Development
- Deliver training for new hires and existing employees on:
- Customer service product knowledge policies & procedures operational processes and businessspecific training
- Awareness training and supporting new projects and initiatives
- Create and maintain engaging training content for process procedures and adhoc business requirements.
- Prepare learningfocused articles and internal posts to foster a continuous learning environment.
- Deliver training for new hires and existing employees on:
Content & Communication Design
- Create centralized communications reports and updates for GSS & nonGSS teams.
- Develop stepbystep user manuals for tools and processes.
- Collaborate with internal stakeholders to gather insights and metrics for designing newsletters magazines and training materials.
- Leverage design tools (Canva Adobe Captivate Articulate Storyline) to produce visually engaging and highimpact communications.
Policy & Procedure Management
- Create update and maintain policies and procedures for all India GSS processes.
- Continuously improve communication training and policy frameworks to enhance clarity and accessibility.
Ideal Qualifications Skills & Experience
- Bachelors degree in any field with strong experience in content creation and visual storytelling.
- Minimum 3 years of experience as a Process & Soft Skills Trainer with expertise in content design.
- Exceptional written and verbal communication skills with the ability to simplify complex information.
- Advanced proficiency in MS Office (Word Excel PowerPoint) to handle largescale content communications and reporting.
- Strong creative skills with experience using design and content creation tools:
- Canva Adobe Captivate Articulate Storyline or similar platforms.
- Ability to design engaging visual content and present data in a compelling way.
- Strong interpersonal and relationshipbuilding skills to engage with internal and external stakeholders including senior FT leadership.
- Strong analytical mindset to understand processes and create userfriendly training materials manuals and business communications.
- Excellent organizational planning and problemsolving skills with an ability to work under pressure and meet tight deadlines.
- Flexible adaptable and proactive in a fastpaced environment.
This role is ideal for a highly creative individual who enjoys crafting impactful communications and training content while continuously seeking ways to improve and innovate.
Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests lifestyle or background theres a place for you at Franklin Templeton. We provide employees with the tools resources and learning opportunities to help them excel in their career and personal life.
By joining us you will become part of a culture that focuses on employee wellbeing and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee wellbeing and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health saving for lifes adventures taking care of your family members or making a positive impact in your community we aim to have them covered.
Highlights of our benefits include:
Professional development growth opportunities through inhouse classes and over 150 Webbased training courses
An educational assistance program to financially help employees seeking continuing education
Medical Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employees dependents (spouses children and dependent parents)
Life insurance for protection of employees families
Personal accident insurance for protection of employees and their families
Personal loan assistance
Employee Stock Investment Plan (ESIP)
12 weeks Paternity leave
2 offices in Chennai.
Good Sheppard House Office located near Valluvar Kottam Kodambakkam.
Century Centre office located at the heart of the city.
Rewards and Recognition Program.
Volunteer services and paid time off for volunteering.
Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees and we evaluate qualified applicants without regard to ancestry age color disability genetic information gender gender identity or gender expression marital status medical condition military or veteran status national origin race religion sex sexual orientation and any other basis protected by federal state or local law ordinance or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions please send an email to . In your email please include the accommodation or adjustment you are requesting the job title and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
Required Experience:
IC
Employment Type
Full-Time
