Associate IT Help Desk Technician
Associate IT Help Desk Technician
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Job Description
Every person deserves compassion dignity and the safety of a place to call home.
Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing nonprofit organization dedicated towards disrupting the cycle of homelessness by providing targeted interdisciplinary services in our recuperative care centers emergency shelters housing services and childrens and family programs. IF currently has 13 facilities with 22 microcommunities scattered across Orange County Los Angeles County and the Inland Empire.
Job Description
The Associate IT Help Desk Technician is responsible for providing frontline technical support to endusers.
This role assists with troubleshooting hardware and software issues setting up devices and ensuring basic IT
services function properly. The technician will work under the guidance of senior IT staff and escalate more
complex issues as needed
The pay rate for this role is $20$25.00 an hour.
Responsibilities
Help Desk Support- Respond to incoming help desk tickets via email phone Teams or web portals.
- Provide firstlevel troubleshooting for computers printers phones and accessories.
- Escalate unresolved issues to senior IT staff or the IT Manager as needed.
Remote and OnSite Support
- Assist with IT support using remote access tools.
- Travel to sites on an asneeded basis for basic troubleshooting and equipment setup.
Software and Account Management
- Install and update software as directed.
- Assist in creating and maintaining Microsoft user accounts and access permissions.
Device Provisioning and Inventory
- Help provision and deploy devices to employees following established inventory protocols.
- Record and update inventory records for computers printers phones and other IT assets.
General IT Support
- Provide basic IT guidance and training to endusers.
- Follow IT security protocols and ensure compliance with organizational policies
- Participate in IT projects and initiatives as assigned.
Preferred Experience/Minimum Qualifications
Required:
- 1 year IT Service Desk experience. Familiar with ITSM ticketing systems. Basic working knowledge of MS Windows Office 365 Android MacOS and iOS. Understand basic computer networking principles. Excellent oral and written communication skills are required. Ability to sometimes work with limited resources and tight deadlines. Able to maintain confidentiality and understand basic HIPPA rules.
Preferred:
- A and/or Network Certification. MS certifications such as Azure AD and cloud services.
Benefits:
- Medical Insurance funded up to 91 by Illumination Foundation (Kaiser and Blue Shield) depending on the plan
- Dental and Vision Insurance
- Life AD&D and LTD Insurance funded 100 by Illumination Foundation
- Employee Assistance Program
- $1000 Tuition Reimbursement/Professional Development Program
- 401K with Company Matching
- 10 days holiday PTO/year
- Paid vacation and sick days
- Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
Required Experience:
Junior IC
Employment Type
Full-Time
