Recreation Member Service Representative II Centers Seasonal Lead
Recreation Member Service Representative II Centers Seasonal Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Its a great time to join the City of Boulder!
Application Deadline:
April 23 2025Compensation Details:
Full Pay Range16.25 22.75Generally the hiring range is from the minimum up to 80 of the is a parttime hourly position.Scheduled Weekly Hours:
15Benefit Eligibility Group:
Seasonal TraditionalLocate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.
Job Description Summary:
OVERVIEW OF ROLE (Recreation Centers)Under thegeneral supervision of the Recreation Member Service Supervisor provides exceptional customer service to patrons performs cash handling duties andregistrationsystem functions including registering patrons for programs and services of the department at anyof the city of Boulders recreation facilities. May serve in a substitute role for designated Recreation Member Service Representative III & IV shifts.
Job Description:
RECREATION CENTERS
ESSENTIAL DUTIES AND RESPONSIBILITIES (Recreation Centers)
Provides excellent customer service to the patrons of the recreation facilities. This includes the following:
- Interacts with the Department of Parks and Recreation customers by greeting patrons answering phones providing information about services and programs checking in patrons and checking out equipment.
- Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services which may include giving tours and preparing flyers.
Operates the registration system including Point of Sale Membership/Pass Validation Facility Reservation and Program Registration. This includes the following:
Registers participants for activities and has a strong knowledge of all program areas.
Maintains course waitlists in registration system.
Assists patrons with rentals of the facility including birthday parties meetings and special events.
Performs cash handling in accordance with the City and Department policies and internal controls and is able to accurately balance cash drawer and provide accurate change. Able to understand and trouble accounting transactions in the registration system.
In the event a standard Recreation Member Service Representative III or IV is unable to work may be designated to serve in a substitute capacity as a Lead worker.
Resolves customer concerns incidents and program issues as they occur
Completes accident and incident reports as necessary
Report facility issues and monitoring facility by periodic building walkthroughs
Able to open and close the facilities at which they work.
Provides direction and assistance to other front desk employees.
Provides general direction to custodial staff as needed on a daily basis.
Performs related duties as required to meet the needs of the city.
MINIMUM QUALIFICATIONS(Recreation Centers)
High School diploma or equivalent with a minimum six months of customer service experience or equivalent combination of education and experience.
Receptionist and cash handling experience.
Interest desire and ability to provide excellent customer service in person and on the telephone.
Demonstrated excellent interpersonal skills including the ability to establish and maintain effective working relationships with diverse people in an organizational context.
Willingness and ability to work a flexible schedule including weekends and evenings.
Have and maintain acceptable background information including criminal conviction record and credit history.
Current First Aid/AED and CPR certifications within 90 days of hire.
PREFERRED QUALIFICATIONS(Recreation Centers)
Experience working for a public or private recreation facility.
Experience with the Active registration system.
Experience with Microsoft Office.
Bilingual in English and Spanish (Conversational level in Spanish).
SUPERVISION(Recreation Centers)
Supervision Received: Recreation Member Service Supervisor
Supervision Exercised: None
WORKING CONDITIONS AND REQUIREMENTS (Recreation Centers)
Physical and Mental Effort
- Primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting and carrying; frequent walking and standing. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines public contact and changing priorities and conditions.
Work Environment
- Works primarily in a clean comfortable indoor environment. Works in a setting subject to continuous interruptions and background noises.
Machines and Equipment Used
- Uses cash register adding machine camera washer and dryer. Also uses standard office equipment including personal computers typewriters calculators and copy/fax machines on a daily basis.
Additional Job Description:
Last updated: December 2023
The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected statute. For individuals with disabilities who would like to request an accommodation please send a request to
Required Experience:
Unclear Seniority
Employment Type
Part-Time
