Technical Lead - Salesforce Sales Service Cloud

At Horizontal Digital we hold ourselves to one key belief: Youre only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites apps portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy data design and technology together to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results:

Lock arms
We forge relationships that make our impact 1000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.

Show hustle
Were not ones to sit on our hands and wait. Instead we anticipate opportunities collectively roll up our sleeves and find ways to execute the exceptional.

Embrace change
From new technologies to workplace philosophies we welcome the unexpected and constantly anticipate whats next.

Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.

Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger more inspiring ideas.

But enough about us. Lets talk about you.

Do you love learning about technology having fun while you work and delivering exceptional client outcomes If so this might be the role for you. The Salesforce Technical Lead is responsible for overseeing the design development and deployment of Salesforce solutions to meet our clients business requirements. The Salesforce Technical Lead combines technical expertise with leadership skills to ensure project success and alignment with organizational goals.

What youll do:

• Design key technical components of steadystate production cloud environments for large and complex customers
• Support technical resources in the design and development of custom solutions on the Force platform including declarative customization Apex Visualforce Lightning Components data modeling and modifications to existing integrations.
• Refine business requirements specifications process flows application design application configuration test processes and release management.
• Work directly with clients to deliver key components of technology solutions with understanding of application development and release management processes in the Cloud.
• Delegate guide and followup with other Horizontal resources to implement solutions as needed.
• Review and approve all code implemented in an assigned customers organization.
• Define and establish maintenance and administration processes and drive continuous improvement through them.
• Identify areas of improvement in customer organizations.
• Identify additional opportunities for enhanced services.
• Responsible for proactive and realtime technical advisory services.
• Responsible for validation of new Salesforce features and help with Change control processes for customer.
• Conduct periodic technical reviews of customer orgs and create/manage any resulting maintenance plans.
• Liaise between business technical and sales stakeholders and contacts.
• Frequently and constructively contribute to all team conversations.

Who you are:

• You enjoy being in front of the client and have professional services experience.
• You are skilled at refining and implementing Salesforce solutions.

What you bring:

• 5 years of clientfacing consulting/professional services experience.
• 5 years of experience design refinement and implementing Salesforce solutions with an emphasis on Salesforce core.
• Experience in at least 2 verticals within Salesforce core.
• Solid stakeholder management and communication skills and the ability to articulate transformation journeys and outcomes.
• Ability to engage with senior clients including Clevel clients in a businesscentric business outcomeoriented dialogue.
• Salesforce certification(s) and overall understanding of capabilities of Salesforce products.
• Direct a team of consultants to desired identified outcomes.
• Bachelors degree preferred.

Benefits:

HZTL offers a wide range of competitive benefits to eligible employees including health dental vision life retirement plans paid time off paid holidays paid time off to volunteer paid parental leave flexible work environment and more.

The pay range for this fulltime position is $140000 to $170000 per year. Our salary ranges are determined by role level and location. The range displayed on the posting reflects the minimum and maximum target salary for the position across all US locations as of the date of this posting. Within the range actual offered compensation is dependent upon the individuals work location and additional factors including but not limited to jobrelated skills experience relevant education and training internal equity among the team and applicable employment laws. Please note the compensation details in the US role posting reflects base salary only and doesnt include discretionary performance bonus or other incentives (if applicable).

Keywords: Salesforce Technical Lead Sales Cloud Service Cloud Salesforce Core Salesforce Technical Lead Core Salesforce LWC Apex Salesforce Integration Salesforce Certified Salesforce Platform Salesforce Enterprise Solutions Salesforce Ecosystem

The above description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.