Program Manager Community Experience Team
Program Manager Community Experience Team
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Job Description
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps Flexera provides awardwinning dataoriented SaaS solutions for technology value optimization (TVO) enabling IT finance procurement and cloud teams to gain deep insights into cost optimization compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer supplier and industry data powered by our Technology Intelligence Platform that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environmentsfrom onpremises to SaaS to containers to cloud.
Were transforming the software industry. Were Flexera. Withmore than 50000 customersacross the world were achievingthat goal.Butwe knowwe cant do any of that without our team.Ready to help us reimagine the industry during a time of substantial growth and ambitious plans Come and see whywere consistently recognized by Gartner Forrester and IDCas a category leader in the marketplace.Learn more atflexera
Program Manager Community Experience Team
Flexera is looking for a Program Manager within the Community Experience Team who can help successfully grow our global online community. This highenergy individual contributor will create execute and deliver a program of improvements to deliver the next generation of the Flexera Community.
This position will be part of Flexeras Community Experience Team within the Solutions Success organisation. This role will be a significant contributor to Flexeras #1 strategic priority: CUSTOMER SUCCESS. We are looking for a passionate individual that is open to trying new things getting things done and challenging the status quo.
Who are you
You are selfmotivated organised strategic and results oriented. Youre a natural when it comes to building relationships and an internal network to get things done. Youre a natural leader and can build rapport quickly gaining understanding and trust through ongoing dialogue and results.
What the role is all about...
The Community Experience Team work together to provide a seamless and best in class selfservice experience to empower our customers and partners to accomplish more with their Flexera products and services independently.
You are the face of Flexera inspiring customers and colleagues and creating a digital vibrant community. You will effectively coordinate crossfunctional and complex programmes and projects of various types including project delivery release and internal change management. You will manage interdependencies risks issues and enable the successful delivery of outcomes and new capabilities for agreed business initiatives.
Responsibilities:
- Day to Day Community Management: including managing the introduction of new features employee participation moderation program and content plan.
- Plan and design the Community success program for your assigned ownership areas and proactively monitor its progress resolving issues and initiating appropriate corrective action.
- Collaborate on the development and delivery of Flexeras online community strategy.
- Ensure the delivery of new capabilities products or services from projects is completed to the appropriate level of quality on time and within budget in accordance with the program plan.
- Work with many teams beyond your direct organisation to ensure successful completion and transition of projects into business as usual.
- Develop community guidelines and processes that can scale with the expansion of the community roadmap for example: community moderators community champions and site guidelines.
- Be an evangelist who will use data and customer successes to drive internal commitment and business transformation.
- Establishing KPI reporting on the Flexera community and reporting out to the wider business to showcase adoption and impact. Potential to extend to other aspects of the customer journey.
Skills:
- Communication excellent communication skills. Understand how to drive and engage conversations. Ability to persuade and motivate people.
- Organizational and project management skills ability to manage multiple projects and maintain many moving parts at the same time.
- Creative & Analytical thinking ability to come up with new creative ideas to engage and inspire participation.
Requirements:
- Required experience managing and operating community management tools with understanding of Salesforce Communities and unified search technology. Search Unify experience would be highly valued.
- Minimum of two years experience with delivery of customer experience projects initiatives and programs ideally for a SaaS software company.
- Knowledge Management experience with proven experience designing knowledge programmes and technical communication.
- Bachelors degree in relevant field or five years relevant experience.
- Able to showcase a track record of successfully planning organizing and managing crossfunctional projects and programs by developing processes that drive clarity and simplify operational processes.
- Proven analytical approach with experience of using quantitative and qualitative data to make decisions and achieve measurable business outcomes.
- Strong organization strategic and leadership skills with executive presence.
- Ability to build a collaborative environment within the Success organization and wider Flexera business.
- Experience working with customers ideally within a SaaS software company. An understanding of how software is bought sold and supported
It would help if you are:
- A qualified Salesforce Administrator.
- Project Management (such as PRINCE 2 PMP APM PMQ) or Program Management certifications (such as MSP PgMP).
- Agile certifications (e.g. Agile Project Management Scaled Agile Frameworks).
- ITIL certified.
- Knowledge Centered Service (KCS) certified.
#LIREMOTE
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Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by local/national laws policies and/or regulations.
Flexera understands the value that results from employing a diverse equitable and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI(Diversity Equity and Inclusion)council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing.
Required Experience:
Manager
Employment Type
Full-Time
