Services Delivery Manager - Channel
Services Delivery Manager - Channel
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Job Description
Description
Job Summary
This role is responsible for strategically engaging in the development implementation and governance of product support or solution portfolios throughout the lifecycle ensuring alignment with pricing strategies and seamless service delivery. The role collaborates globally to implement innovative services and solutions to meet evolving customer demands and drive profitable growth. The role analyzes the business to proactively identify errors root causes or areas of improvement thereby driving process enhancement efforts and business performance. The role also establishes and manages service level agreements while also engaging in mentoring lowerlevel employees.
Responsibilities
Takes charge of planning of product support or solution portfolios throughout their entire lifecycle ensuring alignment with pricing strategies seamless endtoend service delivery and readiness for sales along with their associated processes.
Collaborates across regions geographies and global teams to formulate and implement innovative services solutions or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
Develop and implement a comprehensive communication strategy for channel services aligning with business objectives and partner needs.
Support communications for partner enablement programs training sessions and service rollouts.
Manage partner engineer readiness & drive efficiency project.
Contributes insights based on service data to drive increased sales opportunities leveraging datadriven strategies for business growth.
Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages including activities like product warranty support and cost analysis as well as the development of content and collateral for service product marketing.
Conducts thorough business analysis identifies root causes and formulates recommendations and solutions to drive enhancements in business performance.
Utilizes both technical and business acumen to lead complex crossfunctional initiatives with significant impact on the services business.
Establishes implements and manages service level agreements ensuring consistent and highquality service delivery to meet customer expectations.
Prepares marketing materials to support key customer account teams enhancing customer engagement and sales efforts.
Applies advanced subject matter knowledge leads and contributes to complex projects and exercises independent judgment in resolving business issues and establishing policies.
Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lowerlevel employees.
Education & Experience Recommended
Fouryear or Graduate Degree in Business Administration or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10 15 years of work experience preferably in service business management delivery solution architecting business planning or a related field.
Preferred Certifications
NA
Knowledge & Skills
Agile Methodology
Analytics
Business Development
Business Strategies
Business To Business
Customer Relationship Management
Data Analysis
Digital Marketing
GotoMarket Strategy
Key Performance Indicators (KPIs)
Market Research
Marketing
Marketing Strategies
New Product Development
Product Management
Product Marketing
Product Strategy
Project Management
Thought Leadership
Value Propositions
CrossOrg Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in crossfunctional initiatives.
Complexity
Works on complex problems where analysis of situations or data requires an indepth evaluation of multiple factors.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.
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Job
ServicesSchedule
Full timeShift
No shift premium (India)Travel
25Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Manager
Employment Type
Full-Time
