Client and Center Operations Specialist

Working Title: Client and Center Operations Specialist

State Role Title:Administrative and Office Specialist III

Position Type:Fulltime Staff (Classified)

Position Status: FullTime

FLSA Status: NonExempt: Eligible for Overtime

College/Division: Vice President REDI

Department: 540927 Shenandoah Valley SBDC 2025

Pay Rate:Maximum Starting

Specify Range or Amount: $42500

Is this a JMU only positionNo

Is this a grantfunded positionYes. This is a grantfunded position and is contingent upon continued funding.

Is this a Conflict of Interest designated positionNo

Beginning Review Date:04/22/2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation sick parental and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a worklife balance and integration program Balanced Dukes that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: Information:

The Shenandoah Valley Small Business Development Center (SBDC) seeks a Client and Center Operations Specialist to serve as first point of contact and front office receptionist with responsibility to provide office management client services fiscal and administrative assistance to the Director Advisors Stakeholders and Clients of the center. We are seeking qualified applicants who are interested in assisting small businesses and entrepreneurs. Grant funded by the Small Business Administration (SBA) the SBDC has been a Sponsored Program hosted by JMU since 1987. Located near campus there is easy access to parking and a pleasant work environment with large offices and natural light. As part of the Virginia SBDC Network the office is supported with professional development opportunities training and connection with centers throughout the Commonwealth.

Duties and Responsibilities:

Client Services:
Ascertains client eligibility and assessment for course attendance and/or advisor assignment. Maintains client confidentiality and follows client journey along with business advisors to ensure best in class customer service.
Consistently updates and maximizes the efficiency of the Customer Relations Management system to provide reports to advisors and director to meet or exceed SBA/SBDC goals.

Administrative & Financial Support:
Provide administrative assistance to the director with an annual budget including several departments assists with grant management communicating regularly with other JMU departments and the SBDC Network.
Records monitors and reports program income and foundation account expenses and revenues with directors assistance. Reconciles expenses receipts and deposits according to Virginia SBDC and University policy.

Office Management:
Functions as the primary point of contact for visitors clients partners and investors.
Manages the Centers shared Outlook Calendar and events sets appointments schedules meetings and workshops and makes appropriate travel arrangements for staff.
Assists the Director in hiring wage and student employees and enters payroll.
Participates in professional development and training with the Virginia Small Business Development Network and collaborates with the Research Economic Development and Innovation (REDI) division at JMU.

Qualifications:

Required Qualifications:
Excellent customer service skills
Ability to establish and maintain strong professional relationships
Must be able to maintain confidentiality in all client interactions
Ability to effectively prioritize and manage multiple tasks simultaneously
Must be wellorganized and have exceptional attention to detail
Ability to maintain a structured work environment for efficient office operations
Computer software knowledge in Microsoft Office including Teams

Additional Considerations:
Familiarity with JMU Accounting HR processes and systems such as eVA and PeopleSoft is beneficial but not required

Additional Posting Information:

The SBDCs mission is to advance Virginias economy by providing small businesses the expertise and resources to succeed. Our commitment to small businesses the SBDC team stakeholders and partners is to uphold these values:
Integrity: Demonstrate honesty confidentiality accountability and conduct above reproach
Trust: Provide quality service innovative approaches practical advice and objective guidance.
Respect: Recognize the views and opinions of all clients stakeholders partners and colleagues.
Continuous Improvement: Expand our effectiveness through professional accreditations increasing impacts implementing effective and innovative programs and developing staffs skills and expertise.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

EVerify Notice: After accepting employment new hires are required to complete an I9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the EVerify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age color disability gender identity or expression genetic information national origin parental status political affiliation race religion sex sexual orientation or veteran status.

We promote access inclusion and diversity for all students faculty staff constituents and programs believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity:.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us ator You may also visit the JMU Human Resource Office located at 752 Ott Street Harrisonburg VA 22807 and we will be happy to assist you.