Priority Health Business Operations Manager
Priority Health Business Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Provides input and leadership on the operational direction and financial activities of the Customer Care Center. Develops the planning process for new programs and services and manages projects for customer care improvement. Facilitates strategic planning for customer care as directed. Develops statistical databases and performs financial analysis of key business activities including the creation and maintenance of key performance indicators.
Essential Functions
Establishes controls for fiscal accountability and executes key cost reduction projects. Develops the final revenue FTE and expense budgets and assists with the preparation of the capital budget from a financial perspective. Monitors budgets determines reason for variances and recommends corrective actions. Collects and analyzes financial information to determine costs of business activates to project budget adjustments and other cost improvement measures.
Develops and presents recommendations for strategic direction/communication strategies which align with Customer Care Department needs. Investigates the feasibility of new program ventures and initiates manages and presents proactive research projects. Provide strategic planning as assigned.
Develops and prepares financial and statistical reports for forecasting trending and results analysis. Serves as expert on reports and statistics for the Customer Care organization. Develops training programs and educates managers on financial issues.
Manages the activities of professional and assigned staff who are engaged in work of the department. Provides direction and support to subordinate staff to ensure effectiveness and efficiency. Selects trains develops and evaluates subordinates and initiates personnel actions in accordance with departmental policies human resources policies and organization philosophy.
Qualifications
Required
Bachelors Degree or equivalent in clinical health administration or business related field
3 years of relevant experience relevant experience including supervising overall accountability for operations within call center setting related teams and/or projects
Preferred
Masters Degree
About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our topnotch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
Ondemand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE Priority Health 1231 E Beltline Grand RapidsDepartment Name
PH Member Services LeadershipEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8:00 a.m. to 5:00 p.m.Days Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for NonCorewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drugfree workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an onsite or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
Manager
Employment Type
Full-Time
