FLEX Senior Director Service Operations

The Senior Director Service Operations will play a critical role in establishing Marriott Internationals centralized IT Asset Management (ITAM) capability. This foundational leadership position will build and operationalize processes and governance structures that transform how IT assets including hardware software cloud and digital assets are managed globally. Working closely with Configuration Management this role is accountable for defining asset management strategy lifecycle practices and compliance frameworks in close collaboration with finance procurement cybersecurity and technology leadership.

The Senior Director will deliver clear visibility effective asset tracking optimized financial performance and rigorous compliance standards. This leader will leverage best practices and innovative technologies to establish a mature scalable IT asset management foundation that enables business agility risk reduction and cost transparency across Marriotts global footprint.

The Senior Director Service Operations will establish a foundational capability critical to Marriotts continued global growth and innovation. By centralizing asset management and establishing robust processes and governance this role will significantly enhance operational efficiency reduce risks and create financial transparency. This leader will position Marriott as a benchmark organization for global IT Asset Management value realization.

Candidate Profile

Education and Experience

Required:

Undergraduate degree or equivalent combination of experience education and certifications

10 years of leadership experience building and managing enterprisewide IT asset management programs

Strong understanding of IT asset lifecycle management including procurement licensing optimization and retirement

Demonstrated capability in developing and implementing global IT asset governance frameworks and compliance processes

Proven leadership in influencing senior stakeholders and leading strategic change across global organizations at scale

Experience managing budgets exceeding $10M annually

Exceptional communication negotiation analytical and stakeholder management skills

Preferred:

Advanced degree certifications and/or MBA

IT Asset Management (ITAM) ITIL or ISO 19770 certifications

Experience implementing globalscale ITAM tools and systems in complex environments

Knowledge of cloud cost optimization (FinOps) and SaaS license management strategies

Experience working in hospitality retail or distributed enterprise environments

Core Work Activities

Strategic Leadership & Capability Development

Establish Marriotts global IT asset management vision strategy and roadmap

Build standardized processes and lifecycle frameworks to manage all IT asset types effectively

Develop foundational governance and compliance structures to ensure accuracy compliance and cost control

Drive the centralization of disparate asset management activities into one cohesive globally aligned function

Operational Excellence & Process Implementation

Define implement and manage global IT asset lifecycle processes including procurement deployment management and disposition

Establish robust reporting capabilities using analytics to provide transparency into asset utilization financial management and compliance

Lead the implementation of tools and automation systems that enable accurate efficient tracking and reporting of assets

Regularly conduct compliance audits and risk assessments to maintain regulatory and internal control alignment

Stakeholder Engagement & Financial Leadership

Collaborate with procurement finance cybersecurity and technology teams to integrate asset management practices across the organization

Lead initiatives to optimize asset investments enhance financial forecasting and improve budget management

Regularly provide clear actionable insights to senior leadership regarding asset management strategy performance and risk

Manage the service operations budget ensuring investments in technology tools and personnel align with strategic priorities.

Oversee relationships with external service providers including MSPs ensuring compliance with SLAs and overall value in optimizing the use of thirdparty resources.

Team Building & Leadership

Recruit develop and lead a highperforming global team of asset management specialists

Promote a culture focused on continuous improvement innovation and professional growth

Foster an inclusive collaborative and performanceoriented interdependent team environment

Ensure global policy and practice consistency in the fair and equitable treatment of employees across all regions.

Provide coaching and mentorship to team members supporting career growth and the development of leadership and highperformance capabilities.

Lead individual and calibrated team performance reviews and career development plans fostering a highperformance culture across the global organization.

Technology & Innovation

Lead selection implementation and enhancement of advanced ITAM technologies and analytics

Champion innovation and remain informed and aware of emerging industry practices to continuously improve asset management capabilities

Integrate advanced analytics to provide meaningful business insights and strategic direction

Leverage existing technology investments to improve and automate existing processes or to develop new capabilities and business outcomes

Additional Responsibilities

Provide timely updates and reports to stakeholders across multiple organizational levels

Maintain effective relationships internally and externally to support the strategic objectives of asset management

Informs updates and provides rightsized information to leadership peers and team members verbally in written form or in person in a timely manner

Attends and contributes to all relevant meetings

Presents ideas expectations and information in a concise organized manner

Uses problem solving methodology for decision making and follow up

Maintains positive working relations with internal and external stakeholders

Manages time effectively and conducts activities in a prioritized and organized manner

Performs other reasonable duties as assigned by manager

Complete other relevant duties as assigned by leadership

The pay range for this position is $68.12 to $115.38 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting April 2 2025.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.