NOC Operations Specialist I Green Bay WI

Job Summary:

This position contributes to overall Nsight customer satisfaction by ensuring network reliability and consistent customer experience. The NOC Operations Specialist I proactively monitors interprets analyzes and diagnoses element outputs to determine the endtoend status of the network and its various components. Manages and coordinates network restoration activity communicates with vendors customer care NOC Wireless & Fixed support field resources engineering and others to restore or prevent future outages. Performs technical procedures on network elements as requested.

Duties & Responsibilities:

• Takes ownership of network problems. Uses remote test tools performance monitoring statistics and alarm conditions to locate faults and ensure endtoend service continuity prior to closure of trouble ticket. Network elements include IP routers Ethernet IT infrastructure Cell site infrastructure Sonet SS7 fiber/microwave DSL network elements switches et al.
• Monitors alarms and switch messages and takes appropriate remedial response. Confirms outstanding alarms with switch and field technical personnel.
• Receives problem reports from many Nsight personnel. Performs initial investigative research in accordance with prescribed procedures. Determines customer impact of the issue and follows issue to resolution.
• Provides dispatchtype services to Nsight Technical Services personnel. Follows procedures for handling specific network faults.
• Communicates status of technical problems to all appropriate Nsight personnel. Confirms and communicates resolution.
• Remotely perform upgrades to new and/or existing cell site locations including assisting field technicians with installation of new patch and release software.
• Interface with the equipment vendor technical support organization assist in patch and load coordination as requested.
• Work with other carriers to test and turnup T1 and other telephony circuits as needed.
• Perform database changes to switch and other peripheral telecommunications equipment i.e. translations cell site databases and SS7 tables.
• Maintain detailed records
• Use computer skills to enter and/or edit online network data parameters cell site data parameters and tables in the Cellcom switch map platform.
• Analyze reports to determine if corrective actions are necessary; perform routine backups of databases and logs.
• Create various network reports for engineering and set up studies for occurrences of extraneous conditions.
• Additional responsibilities
• Support FCC reporting requirements; maintain mandated tower light logs.
• Understand and uphold all safety standards pertaining to network operations.

• Perform other related duties as requested or required.

Requirements:

• Associates Degree or equivalent experience in Telecommunications or Computer Science required.
• Working knowledge of data communications IP systems and test equipment telephony and RF experience preferred.
• Must have one to three years of telephony and/or computer hardware/software troubleshooting.
• Excellent problemsolving analytical and communication skills with a high attention to detail.

Strong computers skills including: Unix Command Line Interface and running applications within Windows Microsoft Office and CRT terminal emulation program.