eCommerce Client Relations Intern 2025 Semester 2 - Generation H

The Team:

The Hermes team oversees all content and aspects of the eCommerce business while supporting omnichannel services operational tasks and responsibilities and reporting needs.

The Opportunity:

As the eCommerce Client Relations Intern you will support the Hermes team with operational customer service and training responsibilities. You will gain valuable experience through executing backoffice operations for eCommerce Customer Service and assisting with important daytoday functions.

The Internship Program:

For more than 185 years Herms has encouraged a culture of discovery for our clients and our people. We invite you to contribute to this legacy while exploring your own professional future. Discover new opportunities and expand your passions with the Herms US internship programGeneration H!

As part of Generation H you will have the opportunity to join Herms and gain realworld professional experience as a complement to your academic studies. In addition to the work you will provide within your specific team you will also attend a learningfocused guestspeaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project.

The duration of the Generation H program is five months. Please note in order to qualify for the program you must be able to work during this five month period. This internship is scheduled forJuly 14th 2025 December 26th 2025and may be FullTime or PartTime to accommodate your academic schedule.

All internships are inperson (nonremote) and based in the Herms US corporate headquarters located in New York City. Interns are paid an hourly rate of US $20.00. A FullTime Internship will be scheduled for 37.5 hours per week and PartTime will be scheduled for more than 15 hours but less than 35 hours per week.

About the Role:

• Assist with webtoshop order paperwork and maintenance of boutique return/exchange tracking
• Extract KPIs and statistics to support team Managers and Specialists with reporting analysis
• Support with delivery of important information through communications across various platforms
• Compile documentation for FedEx claim emails to correct inventory
• Support the Client Relations team with the processing of refunds and exchanges
• Follow up on tickets requiring action for pending returns after sales issues etc.
• Assist with Hermes customer service needs including thorough research for escalation resolution in addition to weekly analysis of client interaction trends
• Perform internal quality assurance checks and competitive analysis with other luxury contact centers to identify training opportunities and share feedback with direct Manager
• Aid Training team in scheduling educational events and crafting additional learning materials as needed
• Brainstorm develop and deliver individual projects aligned with personal passions desired professional development and enhancing existing business practices
• Execute all other duties assigned by Manager

Supervisory Responsibility:

• NO

Budget Responsibility:

• NO

Decision Making Responsibility:

• NO

About You:

• Previous Operations and/or Customer Service experience helpful
• Excellent written and verbal skills; polite and professional phone manner
• Proven ability to multitask
• High level of attention to detail
• Solid knowledge of Microsoft Office & PowerPoint

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837 Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create the constant search for beautiful materials the transmission of a savoirfaire of excellence and the aesthetic of functionality define the singularity of Herms a house dedicated to making highlycrafted beautiful objects made to stand the test of time.

An independent familyowned company Herms is dedicated to keeping production in France through its 42 workshops The Herms organization is also a truly global community with a network of 310 stores in 49 countries. Herms employs more than 15000 people worldwide with over 6000 of the workforce being Herms craftspeople engaged in making artisanal products nurturing a 180 year tradition of creativity and innovation.

At Herms our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herms success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herms wish to leave a positive footprint on the world a mission thats at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films Footsteps Across the World available on our website. Link here.

Our Commitment:

Family is at the heart of Herms. At Herms of Paris we are committed to being a Maison for All a home where we make efforts to generate support and advance the values of diversity inclusion and family both within our own walls and in the wider world. At Herms of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds skillsets and worldviews that will enrich our Herms of Paris family. We support our individual team members personal and professional success through a culture that values equality individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison we advance our DIF values through the work that we do in partnership with our community and nonprofit partners.

At Herms of Paris we are proud to be an equal opportunity workplace. It is the policy of Herms of Paris Inc. that applicants for employment are recruited selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited selected and hired without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. In addition personnel procedures and practices with regard to training promotion transfer compensation demotion lay off or termination are to be administered with due regard to job performance experience and qualifications but without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. Herms of Paris Inc. also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes including the following categories of PI: identifiers personal records commercial information professional or employment information nonpublic education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment. For additional details or if you have questions contact us at Please do not submit resumes or applications to this email address.