Senior Machine Learning Engineer
Senior Machine Learning Engineer
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Job Description
Take your career to new heights with Loopio!
Were seeking an experienced Senior Machine Learning Engineer to build and scale MLpowered features that help customers improve proposal quality boost win rates and increase team productivity. In this role youll drive enhancements to dashboard usability deliver tailored recommendations and optimize workflows through actionable analyticsshowcasing Loopios ROI to executive stakeholders. Youll work across our platform portfolio applying NLP and GenAI to power intelligent solutions that support users as they build their content library review and import documents search for answers and collaborate on proposals.
This is a unique opportunity to join a growing creative and missiondriven team solving realworld problems with modern AI practices. Youll collaborate closely with Product Managers Engineers Architects and Data Scientists to deliver ML solutions that elevate the value our users experience across the platform.
What Youll Be Doing
EndtoEnd ML & NLP Deployment: Design build and optimize scalable ML systems for NLP applications including finetuning large language models (LLMs) deploying transformerbased architectures and optimizing inference for realtime and batch workloads. Architect distributed ML solutions for largescale data processing and efficient retrievalaugmented generation (RAG).
MLOps & Cloud Infrastructure: Implement best practices for ML lifecycle management including model versioning monitoring and automation. Build robust CI/CD pipelines integrate with feature stores and vector databases and deploy models on cloud platforms (preferably AWS).
Software Engineering & Microservices: Develop highperformance ML systems using Python deep learning frameworks (TensorFlow PyTorch) and distributed computing frameworks (Spark). Build scalable microservices and APIs for realtime model serving using containerized (Docker Kubernetes) and serverless (AWS Lambda Kinesis) architectures. Strong Object Oriented Programming fundamentals to build modular and reusable code.
Agent Workflow Intelligence: Design and deploy MLpowered systems to enhance agent workflows through intelligent task orchestration contextaware assistance and realtime response optimization. Leverage LLMs to build agent copilots that integrate with CRM and ticketing platforms delivering inthemoment suggestions summarizations and action recommendations. Instrument workflows to capture agent behavior signals and feedback loops enabling continuous learning and adaptive automation that improves efficiency accuracy and customer satisfaction.
CrossFunctional Collaboration: Work closely with Data Scientists Engineers and Product teams to productionize NLP models ensuring alignment with business needs and maintaining robust scalable AIdriven solutions.
What Youll Bring to the Team
ML & NLP Expertise: 4 years of experience in ML engineering with strong expertise in NLP LLMs transformers and RAG. Proven ability to finetune optimize and deploy largescale NLP models.
MLOps & Cloud Engineering: Handson experience with ML pipeline automation monitoring and deployment using cloud services. Strong background in data engineering for scalable AI systems including structured (MySQL PostgreSQL) and NoSQL (Redis Cassandra) databases.
Scalable Systems & Distributed Computing: Experience with performance optimization techniques for ML inference distributed computing (Spark Presto Databricks) and realtime/batch processing pipelines.
Software Development & Microservices: Strong Python development skills experience with APIdriven architectures (REST gRPC) and ability to build robust maintainable ML services.
Agent Workflow Optimization: Experience designing intelligent agent workflows and copilots powered by LLMs including contextaware recommendations task automation and feedbackdriven improvement loops. Proven ability to integrate ML solutions into agentfacing systems enhancing efficiency and decisionmaking in real time.
Collaborative Problem Solving: Ability to work crossfunctionally with product engineering and design teams effectively to translate business needs into AI solutions. Skilled at fostering alignment sharing knowledge and cocreating strategies that drive measurable impact.
Where Youll Work
Loopio is a remotefirst workplace because we recognize the advantages of working flexibly. We are HQd in Canada with established hub regions around the world where we hire from.
Our employees (or Loopers as we call ourselves! live and work in Canada (British Columbia and Ontario) London and India (specifically in Gujarat Maharashtra and Bengaluru).
The majority of our team is based in ON and BC which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).
We offer flexible coworking locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient coworking space located in the heart of Downtown Toronto and a 12minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
Youll collaborate with your teams virtually across the UK India and North America (were just a Zoom call and Slack message away! with core sync hours and focus time for headsdown work during the workday
We encourage asynchronous collaboration to effectively work as a global #OneTeam!
Why Youll Working at Loopio
Your manager supports your development by providing ongoing feedback and regular 1on1s we leverage Lattice for our 1:1s and performance conversations
You will have the opportunity to elevate your craft and the opportunity to explore your creativity with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
We offer a wide range of health and wellness benefits to support your physical and mental wellbeing starting day 1 with Loopio.
Well set you up to work remotely with a MacBook laptop a monthly phone and internet subsidy and a workfromhome budget to help get your home office all set up.
Youll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
Participate in townhalls AMA (AskMeAnything) and quarterly celebrations to celebrate the big wins and milestones as #oneteam!
Our four active Employee Resource Groups offer opportunities for employees to learn and connect yearround.
Youll be a part of an awardwinning workplace with an opportunity to make a big impact on the business.
Questioning your qualifications Read this Hi there we recognize that all too often potential candidates dont apply for a position simply because they dont hit every single criteria included in the job descriptionparticularly members of underrepresented groups.
Whether or not your experience checks off all the boxes on a job posting we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage so weve created prompts in the application for you to share more about yourself. If youve made a career transition (or a few! youre self taught in a new role or you have skills/experience youd like to highlight we want to hear more about what you could bring to the table.
AI in Recruitment At Loopio we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening drafting preliminary job descriptions generating initial interview questions and occasionally sourcing prospective candidates. However AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines
Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team should you require accommodations at any point during our virtual interview processes.
Required Experience:
Senior IC
Employment Type
Full-Time
