Sr Manager - Advisory Services

The Senior Manager Transformation Advisory Services reports to the Director of Professional Services within Mayo Clinic Platform. This position functions in a highly collaborative environment working closely with executive directors client relationship managers solution developers and internal stakeholders across the organization.

The role also serves as a key liaison to external healthcare innovators and partners ensuring alignment between advisory services and the broader Mayo Clinic Platform strategy. Success depends on strong crossfunctional collaboration influence without authority and proactive communication.

Position Overview:

The Senior Manager Transformation Advisory Services will lead the growth refinement and longterm sustainability of Mayo Clinic Platforms consulting and collaboration services. This individual plays a critical role in defining and executing strategy for clientfacing services ensuring they are agile scalable and aligned with evolving partner needs.

This role is responsible for shaping a comprehensive financially sustainable service roadmap that incorporates stakeholder feedback market trends and technology enhancements. The Senior Manager will lead the development and delivery of highimpact clientcentric offerings while implementing systems and tools to drive workflow efficiency and elevate the client experience.

They will also manage performance tracking through key metrics maintain dashboards for strategic decisionmaking and champion a culture of continuous improvement. The ideal candidate brings a balance of strategic insight and operational discipline excels in highgrowth environments and is passionate about transforming healthcare through scalable solutions.

Key responsibilities include:

Strategic leadership & service development

• Lead the transformation and scaling of consulting and collaboration services within the Mayo Clinic Platform ecosystem.
• Develop and execute a roadmap for clientcentric sustainable service offerings that reflect user feedback market dynamics and emerging technologies.
• Identify opportunities to expand service offerings in response to market needs and evolving partner demands.
• Regularly present program updates insights and strategic recommendations to senior leadership and key stakeholders.

Operational excellence & process optimization

• Evaluate and implement tools and systems to enhance service delivery automate workflows and improve the client experience.
• Optimize internal workflows to ensure efficient repeatable service at scale.
• Navigate ambiguity in a fastpaced highgrowth environment balancing innovation with operational stability.

Crossfunctional collaboration & stakeholder engagement

• Collaborate with internal stakeholders including executive directors client relationship managers solution developers and operational teams to ensure alignment across initiatives.
• Serve as a strategic liaison between internal teams and external partners ensuring seamless communication coordinated and a shared vision.
• Cultivate a robust network of internal and external subject matter experts to enhance the depth and breadth of advisory programs.

Performance management & continuous improvement

• Define and track key performance indicators (KPIs) and objectives and key results (OKRs) to evaluate program impact client satisfaction and operational efficiency.
• Maintain and monitor datadriven dashboards to inform strategic planning and guide decisionmaking
• Champion a culture of continuous improvement by identifying and implementing enhancements to increase efficiency effectiveness and client value.

• Masters Degree (business communications advertising marketing technology health care)
• 10 years of experience with 5 years of management experience in health care or business.
• Experience with the implementation of transformational solutions including the application of AI and other digital tools.
• Demonstrated ability to work closely with medical professionals.
• Demonstrable management and leadership experience
• Experience leading in complex matrixed healthcare organizations
• Experience in managing teams and the ability to work and collaborate across teams
• Experience in managing complex projects
• Advanced analytical and problemsolving skills
• Experience managing external partners and vendors
• Highly motivated selfstarter with the ability to work proactively with internal teammates and external clients
• Excellent communication (oral/written/presentation) skills