Customer Service Representative I
Customer Service Representative I
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Salary Not Disclosed
1 Vacancy
Job Description
Work Schedule
First Shift (Days)Environmental Conditions
OfficeJob Description
As a member of the Thermo Fisher Scientific Team you will carry out important work such as assisting customers in finding cures for cancer protecting the environment or making sure our food is safe. Your work will have realworld impact! We will support you in achieving your career goals every step of the way.
How will you make an impact
As a remote Customer Service Representative (CSR) you will work from your home while holding yourself accountable for your success and proactively supporting our customers. Successful colleagues in this role are confident decision makers enjoy problem solving have technical proficiency love working within a virtual setting and have a passion for providing outstanding assistance to their customers via inbound and outbound phone calls and email.
Our hours of operation are 7:00 a.m. to 9:00 p.m. Eastern Standard Time. This is a fulltime opportunity working 40 hours a week with the possibility of occasional voluntary overtime. All while working 100 remote.
What will you do
Key Responsibilities:
Provide support to our customers by processing orders requests for pricing product availability order status delivery and billing questions.
Resolve customer complaints and call out issues as appropriate with the goal of first contact resolution.
Answer product or service inquiries troubleshoot and support our customers in facilitating communication for technical assistance.
Follow established performance metrics including but not limited to quality standards after call work (ACW) adherence (ADH) and followup on all actions.
Assist in working to increase revenue by offering substitutes and/or alternative products where applicable.
How will you get there
Education
High school graduate or equivalent bachelors degree preferred or a similar combination of education and experience.
Internet service and access to connect hard wired directly to your internet router.
A private distraction free designated workspace is . A separate room with a door is recommended.
Experience
2 years of experience in a customer service role customer call center experience a plus
Experience working in an office environment also a plus
Knowledge skills and abilities
Proficient in the basic use of PCs including Microsoft Office Internet Explorer and strong typing skills.
Highly developed dedication to customer happiness by maintaining composure and positive demeanor during difficult times.
Ability to problem solve customer issues via telephone chat and email.
Intermediate PC skills required; able to work in multiple systems concurrently using multiple monitors.
Strong written and verbal communication skills and attention to detail accuracy and quality. Organizational skills time management skills and ability to multitask
Bilingual in Spanish both written and verbal is a plus but not .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
