Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:TheCustomer Service Representative (CSR)will be answering a highvolume of incoming calls communicating to riders and responding to email inquiries as well as problem solving throughout the and Responsibilities:Skills Required and Physical Demands:
- Communicate with customers vendors and other departments regarding the Commute Program
- Assist with investigating and resolving customer concerns.
- Record incidents for vendor followup.
- Support processes related to Electric Vehicle charging.
- Managing the strikes and appeals process for infractions.
- Ensure that all tasks comply with administrative policies and procedures safety rules environmental policies and/or government regulations.
- Additional duties and responsibilities may apply.
- 1 yearsof professional experience working in one or more of the following capacities: dispatch call center customer service or hospitality.
- Extremely detailoriented and exceptional organizational skills
- Proficiency in Microsoft Office Suite (Outlook Word and Excel)
- Experience using multiple software programs simultaneously with various open tabs.
- Provide quick real time responses to requests.
- Excellent written and oral communication with interpersonal skills.
- Exude a professional and energetic demeanor while performing effectively in a fastpaced environment.
- CDL preferred but not required.
- Willingness to research and investigate issues to determine root causes and offer solutions to customers and colleagues
Required Experience:
Unclear Seniority
Employment Type
Hourly
