Manager CX Product Delivery
Manager CX Product Delivery
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$ 60300 - 145860
1 Vacancy
Job Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced humancentric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal convenient and affordable.
Position Summary
CVS Health is on a journey to becoming the most consumercentric health company and creating optimal experiences for customers members clients and colleagues. The Manager of Enterprise Customer Experience (ECX) Product Delivery will play a critical role in helping CVS Health to achieve this goal. As we deliver enhanced value and improved health outcomes for consumers and CVS Health this role will be pivotal to igniting a customer centric culture.
As a Manager on the ECX Product delivery team you will be tasked with helping the organization build enhance and deploy new platforms to identify measure and improve customer experience while assisting CVS Healths mission statement and profitability targets. Additional tasks will include the responsibility of proactively finding synthesizing and delivering actionable insights to key stakeholders while also providing guidance and developing up to 2 junior analysts.
Required Qualifications:
5 years of experience managing project timelines resources and tracking project ROI using project management tools such as Excel JIRA Trello MS Project etc.
5 years of developing use cases to solve pervasive business and customer issues.
4 years of gathering requirements building solutions and partnering with cross functional teams to deploy components of enterprise solutions.
3 years of employing costbenefit & return on investment analysis to look at the efficacy of a project.
3 years of helping to maintain prioritize and deploy products including backlog management.
3 years of working with large crossfunctional teams including multiple digital scrum teams IT project teams legal teams and other partners to develop solutions.
2 years of managing developing and guiding junior analysts and ensuring accuracy of their deliverables.
Preferred Qualifications
Experience in the Healthcare Insurance Pharmacy or Retail Industries.
Experience working with Survey and Healthcare operational data.
PMP Certified.
Proven ability to work in crossfunctional & projectbased teams.
Experience managing vendor relationships and implementing new platforms.
Proven ability to influence leadership and business partners prioritize competing workstreams and build relationships across large and complex organizations.
Deep experience working with customer feedback synthesizing it for implications and using the resulting insights to drive change / influence the customer experience.
Demonstrated ability to thrive in highly complex environments.
Education
Bachelors Degree required; or equivalent years of related experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$60300.00 $145860.00This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.
In addition to your compensation enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical dental and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fullypaid term life insurance plan to eligible employees and shortterm and long term disability benefits. CVS Health also offers numerous wellbeing programs education assistance free development courses a CVS store discount and discount programs with participating partners. As for time off Company employees enjoy Paid Time Off (PTO) or vacation pay as well as paid holidays throughout the calendar year. Number of paid holidays sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits please visit Benefits CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.
Required Experience:
Manager
Employment Type
Full-Time
