Managed Services GDM Transition COE-Senior Associate- Service TransitionITIL -Operate
Managed Services GDM Transition COE-Senior Associate- Service TransitionITIL -Operate
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
Senior AssociateJob Description & Summary
At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver highquality services to clients.Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.
Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives needs and feelings of others.
- Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Job Summary
A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities achieve operational efficiencies and harness the power of technology. Within our global Managed Services platform Transitions objective is to successfully enable operations to meet contracted service requirements through the documented solution and demonstrated Operational Readiness prior to Commencement of Service Delivery. Transition operates with quality and within a standard across all towers of the Managed Services Practice regardless of the size of the engagement and the size of the customer.
Minimum Degree Required (BQ) *:
Bachelors Degree
Degree Preferred:
Required Field(s) of Study (BQ):
B Tech
Preferred Field(s) of Study:
Year(s) of Experience (BQ) *: US
68 years of experience
Certification(s) Preferred: PMP Prince 2 ITIL
Preferred Knowledge/Skills *:
Job Description
- Assist in managing the transition projects ensuring alignment with strategic goals and timelines.
- Develop and maintain detailed project plans schedules and status reports.
- Collaborate with crossfunctional teams to gather requirements and deliver actionable insights.
- Support project managers in identifying risks and developing mitigation strategies.
- Prepare clear and concise presentations for internal and external stakeholders.
- Assist in stakeholder communication and management to ensure all parties are informed and aligned.
- Continuously seek opportunities to improve transition processes and methodologies.
Position Requirements:
Required Skills:
- 68 years of relevant experience in project management business analysis or a similar role.
- Strong analytical and problemsolving skills.
- Experience with SAP/ERP transitions is a plus.
- Ability to work collaboratively in a team environment and manage multiple priorities.
- Project Management Risk & Budget Management
- ITIL Processes and understanding of Operating Models for Managed Services
- Process Mapping and Reengineering
- Excellent communication skills and stakeholder management
Preferred Skills:
- Proficiency in Power BI or any data visualization tool and reporting
- Excellent Presentation skills
- Continuous Improvement CI
- Change Management
- Understanding of Technologies (Infra &/or App) and keenness to invest in learning new technologies
- Knowledge of MS Office suite (MPP & Visio in particular)
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Communication Continuous Process Improvement Creativity Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity 24 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship
Government Clearance Required
Job Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
