Senior Manager Service Account Management

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

SHOULD YOU ACCEPT THIS CHALLENGE...

The Senior Manager of Americas for our Service Account Management team in Professional Services Delivery is responsible for managing the team that delivers Business Critical Services (BCS) for Pures top accounts in partnership with peers across the Americas regions. Your mission will be to execute the PS strategy and enable Pures growth by delivering highvalue data management solutions that drive our customers business outcomes. You will do this by collaborating with the PS Director to set goals define objectives and execute on deliverables while ensuring that customer satisfaction and financial targets are consistently met.

You will partner with customers Customer Experience Sales Systems Engineering and Product teams to develop highlyscalable resilient data management solutions that deliver the outcomes defined by our customers. You love thinking strategically about business problems products and technical challenges and thrive on connecting technology with measurable business value for customers. You will implement and manage a customer lifecycle model through premium service delivery methodologies and motions to proactively drive customer engagement and value realization.

WHAT YOU WILL BE DOING

• Execute the strategy to scale the Americas BCS team for Pures top accounts in partnership with peers and Directorlevel leaders across PS and CX aligning to Pures corporate goals and objectives.
• Scale a team to meet the needs of our customers and to support the growth of Pure focused on a customer experience aligned to Enterprise industry best practices.
• Be a trusted advisor to customers partners your team and all crossfunctional partners within Pure.
• Drive and optimize team performance engagement and productivity by empowering and developing each individual in it.
• Maximize customer outcomes with consistent highquality delivery of BCS offerings and motions across the portfolio.
• Forecast the demand for services in accordance with our supply of internal resources in order to inform a strategic roadmap or pivots.
• Provide subject matter expertise in collaboration with the Portfolio team for new service offerings and motions to meet the needs of our customers while enabling for future scaling.
• Attract and retain highquality talent to meet current demands and cover future capabilities required to stay competitive.

WHAT YOULL NEED TO BRING TO THIS ROLE

• Strong leadership capabilities and experience in Professional Services with a demonstrated track record in maintaining growing and expanding a highquality organization in partnership with peer leaders across PS and CX.
• Familiarity of the services sales process and standard business acumen to drive profitable growth on a dealbydeal basis in collaboration with services sales.
• Extensive experience in developing and leading teams achieving Americaswide goals with peer leaders for servicesfocused teams.
• Knowledgeable of the data storage industry and how to leverage this to hold team expectations on delivering an excellent customer experience for premium services.
• Working knowledge of customer expectations for Enterprise accounts.
• Experience in some or all of the technology pillars that enable customers to leverage Pures Modern Data Experience Data Management/Protection/Migration Analytics/AI/ML Business Applications and MultiCloud.
• Ability to build strong relationships with our customers and partners as well as internally within Pure.
• Drive initiatives to improve the customer and employee experience leveraging change management best practices and methodologies to achieve longterm success as a team.
• Executivelevel presence with ability to create and deliver messaging to customers partners and PS. Includes leveraging excellent oral and written communication skills collaboration and influence skills as well as the ability to gain consensus across multiple organizations across the team.
• 4 years experience direct leadership of large complex teams
• 10 years of relevant experience.
• Bachelors Degree; Masters Degree preferred or a combination of relevant education and experience.
• Able to travel 25
• We are primarily an inoffice environment and therefore you will be expected to work from the Lehi UT RTP NC NYC or Santa Clara CA office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.

The annual base salary range is: $115000 $246000.

Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events check out purebenefits for more information.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

#LIREMOTE #LIONSITE

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events. Check out purebenefits for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage diversity equity inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples racialized people people with disabilities people from gender and sexually diverse communities and people with intersectional identities. We also encourage you to apply even if you feel you dont match all of the role criteria. If you think you can do the job and feel youre a good match please apply.