Customer Service Specialist - Peterborough Full Time

Customer Service Specialist

Job Type: Full Time 3 or 6 month Fixed Term

Hours per week: 36 hours per week

Salary: 12.20 per hour

Working Patterns: We support our business 24 hours per day seven days a week so there are various shifts available. We work on a fixed shift rotation.

Benefits:

• 25 days plus bank holidays
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Cycle to Work Scheme
• Life & Dental Insurance Critical Illness Cover

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Exchange your job for a new career with limitless destinations at Travelex.

Travelex attributes its success and growth down to its hardworking people. Its our desire to deliver exceptional results service and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Customer Service Specialist.

As an integral part of the Travelex Customer Service Team you will be placed at the heart of a bustling call centre supporting our customers both personal and business with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible. We want to ensure that we are there to support our customer by being adaptable to their requirements and delivering on our promise to fulfil their travel money needs!

What will you be doing

• Nurturing and forming relationships with customers through inbound calls to gain a better understanding of their travel and currency requirements then tailoring their experience based on their needs.
• Supporting both our Customers and Branches with resolving their queries regarding Travel Money orders.
• Establishing yourself as a travel money ambassador and their trusted advisor providing support and advice on great Travelex products and services
• Ensuring GDPR and financial regulation standards are adhered with every call whilst delivering on business objectives and metrics such as compliance customer satisfaction and call handling
• Delivering on key performance goals both procedural operational and customer focused

What do I need to have

• Numerically and technically proficient Youll need to have a firm grasp of numbers as youll be handling large amounts of cash and coveting vast amounts of currency regularly daily. Youll also need to have a firm understanding of Microsoft Office products such as Outlook Excel and Word.
• Great Communicator Youll find talking with people and building relationships comes naturally to you. Youll not only be a great talker but a good listener who is understanding of people and their needs.
• Desire to succeed Youll have the drive and vision to want to make a difference to enjoy what you do care about the impact you have and the way you make people feel.

What does the interview process look like

• Step 1 Our team of hiring managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
• Step 2 Youll be invited to a facetoface interview at our Peterborough Head Office to meet with our Call Centre Manager. Here well give you more insight into Travelex and the role whilst finding out a bit more about you.
• Step 3 If successful well reach out and offer the opportunity to join Travelex as our newest employee. If youre unsuccessful well still reach out to you to provide detailed feedback. We owe you that much as an employer whos dedicated your time to meet with us.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers access to international money however and whenever.

Exciting We think so! Your journey starts here so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status veteran status or disability status.