ITS Student Technician
ITS Student Technician
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Job Description
Position Summary
Career Readiness Learning Objectives: Communication The Student Technician will communicate in a clear and organized manner. This competency covers the strong communication skills required to interact effectively with the Gannon community while providing technical support and following directions. Critical Thinking The Student Technician will gather and analyze information from a diverse set of sources to make sound decisions and solve problems while supporting the technology needs of clients in person over the phone or via remote interaction with the clients computer. This competency relates to the ability to resolve IT support requests effectively demonstrate resourcefulness and independently tackle technical issues faced by the Gannon community. This entry level position is great for developing customer service and technical skills. Duties include assisting clients to resolve issues with basic technology needs via phone email or in person. Candidates should be friendly comfortable helping others and demonstrate a willingness to learn. Training is provided on everything you need to know in order to perform the job successfully. Provide assistance by phone and email to students faculty and staff with basic IT support related to WiFi Internet FortiNAC scans software password resets and general IT assistance. Ability to follow step by step instructions in knowledge base articles. Document all details of the interaction in the ticketing software you will be trained to use Maintain a clean and tidy work space and assist with office duties and errands as required. The time commitment for this position is a minimum 10 hours per week. Up to 30 hours available per week.
Physical Demands
Position requires sitting for the majority of the shift typing making and receiving phone calls to provide client support. Occasional lifting required (up to 50 lbs. moving computers delivering paper to copiers etc.
Required Qualifications
Current Gannon student in good academic standing. Familiarity with computers software applications Gannon educational software. Good communication skills. Active listener. Dependable and able to follow directions.
Career Readiness Learning Objectives: Communication The Student Technician will communicate in a clear and organized manner. This competency covers the strong communication skills required to interact effectively with the Gannon community while providing technical support and following directions. Critical Thinking The Student Technician will gather and analyze information from a diverse set of sources to make sound decisions and solve problems while supporting the technology needs of clients in person over the phone or via remote interaction with the clients computer. This competency relates to the ability to resolve IT support requests effectively demonstrate resourcefulness and independently tackle technical issues faced by the Gannon community. This entry level position is great for developing customer service and technical skills. Duties include assisting clients to resolve issues with basic technology needs via phone email or in person. Candidates should be friendly comfortable helping others and demonstrate a willingness to learn. Training is provided on everything you need to know in order to perform the job successfully. Provide assistance by phone and email to students faculty and staff with basic IT support related to WiFi Internet FortiNAC scans software password resets and general IT assistance. Ability to follow step by step instructions in knowledge base articles. Document all details of the interaction in the ticketing software you will be trained to use Maintain a clean and tidy work space and assist with office duties and errands as required. The time commitment for this position is a minimum 10 hours per week. Up to 30 hours available per week.
Physical Demands
Position requires sitting for the majority of the shift typing making and receiving phone calls to provide client support. Occasional lifting required (up to 50 lbs. moving computers delivering paper to copiers etc.
Required Qualifications
Current Gannon student in good academic standing. Familiarity with computers software applications Gannon educational software. Good communication skills. Active listener. Dependable and able to follow directions.
Required Experience:
IC
Employment Type
Student
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