Lead Telephone Operator
Lead Telephone Operator
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Job Description
About Us
At Cooper University Health Care our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most uptodate facilities equipment technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and parttime employees a comprehensive benefits program including health dental vision life disability and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey
Short Description
Lead others in providing prompt and accurate patient registrations while delivering good
customer service.
Serve as the single point of contact to internal and external customers to ensure easy and seamless access to physicians employees patients programs and services. Handle
requests through various channels while utilizing numerous databases simultaneously.
Relay incoming outgoing and interoffice calls to or from internal and external customers
in a 24/7 environment.
Manage multiple incoming phone lines; greet callers answer routine questions forward
calls and take messages.
Work the hospitals system pager and announce alerts using overhead system.
Document relay and route messages
Experience Required
2 years experience in a related role as a call center operator and/or answering service experience in a hospital large physician office or related customer service field preferred
Familiarity or experience handling Hospital Codes preferred.
Experience using an automated telephone console system preferred
Education Requirements
HS diploma or equivalent
Special Requirements
Excellent verbal communication and interpersonal skills required.
Must possess a strong social orientation ability to multitask and handle highstress environment.
Must be detailoriented.
Knowledge of medical terminology preferred.
Computer skills required.
Employment Type
Unclear
