Lead CRM Analyst Remote

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

This roles primary responsibility is in the refinement development delivery and growth of key features to support Broadridges use of Salesforce and connected applications globally.

We are seeking candidates who are motivated by creating scalable and innovative solutions bestinclass technical design and intuitive applications for business users. Success in this role will be based on your ability to solve complex business problems both independently and in collaboration with multifunctional teams and to see projects through from inception to delivery and successful adoption thereafter. This candidate should possess a combination of strong business acumen and technical skill and have strong oral and written communication skills.

This is a remote role where you will work offsite. Travel is limited and generally used for team learning and collaboration meetings.

Key Role Responsibilities

• Solve complex business challenges through welldesigned scalable solutions that do not require high admin overhead are not error prone
• Demonstrate strong understanding of business needs articulate up and downstream impacts and proactively seek input from business partners where needed
• Proactively bring best practices to ensure optimal platform performance and sophisticated technical architecture frameworks
• Lead discovery and requirements gathering sessions with business partners to ensure complete and relevant coverage for requirements and user stories
• Execute analysis of current state processes tools and data sets to provide key project artifacts including but not limited to ERDs Data Models automation specs impact assessments costbenefit analyses project success criteria (e.g. ROI KPIs) process optimization proposals
• Independently author proposals and solutions for net new capabilities to serve in support for downstream development and admin activities included but not limited to BRDs Process Flows Wireframes and Proofs of Concept
• Evaluate third party/vendor solution proposals and code quality
• Design and implement Salesforce solutions to solve for the above mentioned business needs using declarative options flows Apex and LWCs
• Familiar with SOQL queries and Salesforces Database Structure
• Design and execute integrations against third party or proprietary databases with best practice for endtoend data governance
• Communication in service of project managements updates business user support and training technology partner collaboration
• Postimplementation admin training adoption monitoring backlog management prioritization and delivery of enhancements

Experience/Qualifications

• Salesforce Certification preferably Platform App Builder Platform Developer Sales & Service Cloud Consultant
• Delivery of Salesforce automation and custom features that directly served a business need experience leading 3 transformative initiatives preferred
• Experience in Salesforce Sales Cloud core configuration Flow Configuration Data Loader Excel required
• Experience in Platform Events Sandbox Management DevOps Snapshots SFDC Analytics Marketing Cloud JIRA Project Management Mobile Eloqua OwnBackup Outlook Integration Service Cloud preferred
• SOQL Talend HTML Apex Javascript LX web components and exposure or experience with the latest tooling for Salesforce optimization all a plus
• Experience with implementations support a SaaS/subscription business preferred

Salary range $$125000.00. Bonus Eligible.

Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.

Please visitfor more information on our comprehensive benefit offerings.

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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

US applicants: Clickhereto view the EEOC Know Your Rights poster.

Disability Assistance

We recognize that ensuring our longterm success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us ator by sending an email to.