Medical Program Coordinator - Cultural and Linguistic
Medical Program Coordinator - Cultural and Linguistic
Posted on :
13-04-2025
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1 Vacancy
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Job Description
Job Summary
Sunshine Enterprise is seeking a highly motivated and experienced Program Specialist to join the team. Under general supervision the Program Coordinator will support compliance with cultural and linguistic (C&L) state and federal regulatory requirements.
Duration:up to 6 months
Location type:Onsite
Position Responsibilities:
- Coordinates incoming language translation and/or reviews requests of internal and external member materials.
- Interacts directly with members and providers to coordinate and book facetoface interpreter requests with contracted interpreting vendors.
- Coordinates the timely vending and completion of Alternative Format material such as Braille Audio and Large Print with contracted vendors.
- Coordinates the vending of professional translation and review services in one or more of the following languages: Arabic Farsi Chinese Korean Spanish or Vietnamese (American Sign Language).
- Assists in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS) Centers for Medicare and Medicaid Services (CMS) National Committee for Quality Assurance (NCQA) etc. surveys audits and evaluations regarding C&L program.
- Reviews researches and responds to member grievances related to contracted vendor issues.
- Processes vendor invoices for translation and interpreter services timely and accurately.
- Reviews analyzes and interprets regulations and internal/external policies and procedures related to cultural and linguistic services.
- Participates in a missiondriven culture of highquality performance with a member focus on customer service consistency dignity and accountability.
- Assists the team in carrying out department responsibilities and collaborates with others to support short and longterm goals/priorities for the department
Experience & Education:
- High School diploma or equivalent required.
2 years of experience in project coordination translations or interpreting services required.
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Preferred Qualifications:
- Bachelors degree in a health care related field or cultural and linguistic studies.
- 2 years of experience in health maintenance organization (HMO) Medicare Medi Cal/Medicaid and health services.
- 1 year of experience with a health plan or working with culturally diverse populations.
- Professional education in project management translation interpretation or cultural competency training.
- Experience in managed care and/or government programs.
Knowledge and Abilities to:
- Develop rapport and establish and maintain effective working relationships with the supervisors staff and external contacts at all levels and with diverse backgrounds.
- Work independently and exercise sound judgment.
- Communicate clearly and concisely both orally and in writing.
- Work a flexible schedule; available to participate in evening and weekend events.
- Organize be analytical problemsolve and possess project management skills.
- Work in a fastpaced environment and in an efficient manner.
- Manage multiple projects and identify opportunities for internal and external collaboration.
- Motivate and lead multiprogram teams and external committees/coalitions.
- Utilize computer and appropriate software (e.g. Microsoft Office: Word Outlook Excel PowerPoint) and job specific applications/systems to produce correspondence charts spreadsheets and/or other information applicable to the position assignment
Physical Requirements (With or Without Accommodations):
- Ability to visually read information from computer screens forms and other printed materials and information.
- Ability to speak (enunciate) clearly in conversation and general communication.
- Hearing ability for verbal communication/conversation/responses via telephone telephone systems and facetoface interactions.
- Manual dexterity for typing writing standing and reaching flexibility body movement for bending crouching walking kneeling and prolonged sitting.
- Lifting and moving objects patients and/or equipment 10 to 25 pounds
Sunshine Enterprise USA is an Equal Opportunity EmployerMinorities Females Veterans and Disabled Persons
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
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