HR People Performance Manager
HR People Performance Manager
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Job Description
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To lead the delivery of highquality HR operations across Hope Homecare ensuring a proactive approach to staff performance wellbeing retention and development. This role oversees all HR processes from appraisals and bonuses to wellbeing initiatives with support from a parttime HR Assistant and the Citation HR platform for legal compliance and policy support.
Key Responsibilities
Lead and document all staff appraisals and supervisions including followup actions.
Track development goals and ensure promised training or qualifications are actioned.
Own and maintain the bonus tracker; issue monthly letters and coordinate with payroll.
Oversee Divya (HR Admin) checking accuracy of files and onboarding documentation.
Process DBS checks and monitor renewals for all relevant staff.
Lead Employee of the Month programme staff celebration calendar and morale initiatives.
Organise and send birthday cards new baby gifts bereavement gifts and sick leave support.
Plan and coordinate the Christmas party Christmas cards and staff gift organisation.
Manage internal HR communications emails WhatsApp updates posted staff messages.
Conduct exit interviews analyse trends and produce monthly turnover reports.
Ensure annual salary uplift planning letters and payroll integration with Rudra.
Handle grievances disciplinaries maternity/paternity/bereavement leave requests.
Liaise with Citation HR for employment law and disciplinary procedures.
Promote and monitor usage of staff wellbeing services like BupaAssist.
Regularly audit staff files and HR records for CQC/Home Office/PAMMS readiness.
Key Relationships
Divya (HR Assistant) oversight and task delegation Rudra (Accounts & Payroll) coordination for payrelated actions Marzana (Compliance Manager) alignment of HR files with audit standards Fabiola (Inhouse Trainer) training requests and followups Saeran (Recruitment Officer) recruitment process input Aggie (Deputy Manager) field team performance escalation
Requirements
Minimum 3 years HR experience (health and social care preferred)
Strong understanding of UK HR law and employee lifecycle
Excellent written communication and organisational skills
Experience handling staff issues including disciplinaries and grievances
Comfortable working independently with remote tools and systems
Ability to analyse staff trends and propose actionable improvements
Familiarity with Sage 50 Access People Planner and HR portals is a plu
Benefits
ope Homecare is committed to staff development and retention. This role is critical to delivering a compliant compassionate and engaging experience for all our employees.
Required Experience:
Manager
Employment Type
Full-Time
