AgentforceAI Architect
AgentforceAI Architect
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SalesforceManagement Level
ManagerJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.As a Salesforce consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives needs and feelings of others.
- Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Job Title: Manager AgentForce Development
Job Level: Manager
Experience: 8.5 years
Educational Qualifications: BE/ MCA M.E
Key Skills: Salesforce AgentForce Data Cloud Apex Lightning Web Components (LWC)
Integration Workflow Automation Custom Actions API Integration Deployment Team
Collaboration Process Optimization
Job Description
We are looking for a skilled and proactive Manager AgentForce Development to lead and
oversee the development of custom solutions on the AgentForce platform within
Salesforce. In this role you will be responsible for guiding a team of developers to optimize
agent workflows automate processes and integrate AI technologies to improve case
management efficiency and decisionmaking. You will collaborate with key stakeholders to
align business needs with technical solutions ensuring that AgentForce capabilities are
maximized across various use cases.
The ideal candidate will have strong handson experience with AgentForce Apex and AIdriven automation as well as a proven track record of managing and collaborating with
development teams to deliver highquality scalable solutions.
MustHave Skills and Experience:
AgentForce Platform: Solid experience with AgentForce development including
configuring and customizing AgentForce actions (e.g. case routing task
automation agent prompts) to enhance productivity and decisionmaking.
PD2AI Specialist & AI Associate Certification: Must hold valid certifications in
PD2AI Specialist and AI Associate to demonstrate knowledge of AI concepts and
their application within Salesforce including automation and AIdriven decisionmaking for agents.
Team Collaboration & Leadership: Ability to lead and mentor a team of
developers ensuring that projects are delivered on time and meet highquality
standards. Strong collaboration skills to work with crossfunctional teams such as
business analysts and product managers.
Apex & Workflow Automation: Proficiency in Apex development including the
creation of workflows triggers and custom actions. Skilled at automating business
processes based on realtime data and defined business rules.
Custom Actions and Flow: Expertise in creating and customizing AgentForce
actions and integrating them with Salesforce Flows to automate processes such as
case assignment escalation and agent prompts.
API Integrations: Experience in developing and integrating REST/SOAP APIs to
enrich AgentForce workflows with external data driving enhanced decisionmaking.
Data Cloud Expertise: Familiarity with Salesforce Data Cloud (formerly Customer
360 and how to leverage it for AIpowered solutions managing large volumes of
data to improve agent actions and outcomes.
Automation & Scalability: Knowledge of tools like Apex Process Builder and Flow
to automate workflows. Ability to create scalable and maintainable solutions
across different environments.
Deployment & Quality Assurance: Experience managing the deployment process
ensuring thorough testing quality assurance and smooth releases using Salesforce
DX Git and CI/CD practices.
Key Responsibilities:
Team Leadership & Guidance: Lead a team of developers providing mentorship
and direction to ensure project goals are met. Foster a collaborative environment to
encourage team growth and innovation.
AgentForce Action Customization: Customize and implement AgentForce actions
including case routing task automation and agent prompts while working closely
with Salesforce Flows to ensure workflows align with business needs.
Apex & Workflow Automation: Oversee the creation and maintenance of custom
Apex triggers classes and batch jobs to automate business processes within
AgentForce such as case assignment and task routing.
Intelligent Routing & DecisionMaking: Implement AIdriven routing strategies that
consider factors like case priority customer sentiment and agent expertise to
ensure optimal case handling and workload distribution.
CrossSystem Integration: Manage API integrations to bring external data into
AgentForce workflows enhancing decisionmaking by combining data from thirdparty systems and internal sources.
Scalable & Maintainable Solutions: Ensure that all custom solutions are designed
with scalability and maintainability in mind following best practices for version
control and automated deployment.
Stakeholder Collaboration: Work closely with business analysts product
managers and other stakeholders to define technical requirements and
continuously improve AgentForce solutions based on feedback.
Deployment & Testing: Oversee deployment activities ensuring that all
customizations are thoroughly tested and follow established processes for quality
assurance and release management.
Additional Desired Skills (Good to Have):
Advanced AgentForce Features: Experience with advanced AgentForce features
such as dynamic workflow optimization or integrating AIdriven decision models.
Salesforce Einstein Integration: Familiarity with integrating Salesforce Einstein
tools like Einstein Prediction Builder to enhance workflows with AIbased
predictions.
Salesforce Certifications: Certifications such as Salesforce Application and
System Architect are a plus.
CloudNative Development: Understanding of cloudnative architectures
particularly when integrating AgentForce with other cloud applications or
microservices.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Application Software Business Model Development Business Process Modeling Business Systems Communication Creativity Developing Training Materials Embracing Change Emerging Technologies Emotional Regulation Empathy Enterprise Integration Enterprise Software Implementation Research Implementation Support Implementing Technology Inclusion Innovative Design Intellectual Curiosity IT Infrastructure Learning Agility 18 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Unclear Seniority
Employment Type
Full-Time
