Business Liaison Program Manager II Grade 25
Business Liaison Program Manager II Grade 25
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Job Description
About the Position
The anticipated salary upon hire:$81122 $122733 WHO WE ARE
The primary focus of The Office of the County Executive is to provide policy direction reinforce accountability and ensure that county departments provide effective and efficient services to our residents. The office oversees the enforcement of the laws of Montgomery County and oversees operations and services of over 30 executive branch departments and a 10000person workforce supportinga jurisdictionthat is over 500 square miles with 1.06 million residents.
The Montgomery County Business Center (the Business Center) is part of the Office of the County Executive and this diverse team of highly professional staff provide comprehensive services to thousands of small business owners each year answering their questions connecting them to critical resources and navigating the Countys processes. The teamassistedmore than 2000 small business owners last year.
Our team covers a wide variety of services and programs. The team includes the Countys Small Business Navigator a legislated position toidentifyand resolve issues within County Government for businesses in addition to creating programming andassistingbusinesses. We have a group of Business Liaisons that conduct doortodoor proactive outreach to our storefront community in addition to the wraparound services for anyassistancerequested by our business community. We have a dedicated team of Program Managers that oversee the daytoday operations and programs for the Countys Innovation Centers that support earlystage entrepreneurs. We have a small group of staff focused on delivering almost $2.0 million in services through our resource partners through contract administration and more than $4.0 million in business grants.
WHO WE ARELOOKING FOR
The Montgomery County Business Center is seeking a Business Liaison to join its team. This positionis responsible for establishingstrong working relationships with businesses through regular facetoface contact that fosters support and encourages participation in the Countys entrepreneurial ecosystem.
What Youll Be Doing
The Business Liaison is a fulltime professional staff responsible forassistingand connecting with businesses and resources toassistbusinesses. Key responsibilities include:
Proactively connect with businesses in the community through facetoface outreach indifferent partsof the County to share resources andidentifysolutions to challenges.
Respond to business queries and feedback related to doing business in the County and providing information and guidance to those businesses. This might include meeting with businesses virtually and inperson.
Share information with businesses about the County Governments laws regulations license permits registrations resources and policies that affect their operations in the County.
Identifygaps in programs and service delivery to businesses and provide solutions to those gaps through collaboration with County agencies thirdparty partners and the business community.
Create orparticipatein training workshops that enable businesses to start or grow their operations in the County.
Utilize a Client Management System to document and report on your efforts toassistand engage businesses to support the creation or redistribution of resources to support businesses better.
The Business Liaison must be able to work in a fastpaced highperformance environment. Additionally the person selected for this position is expected toparticipateand contribute to an inclusive workplace where all staff feel comfortable and respected.
The Business Liaison must be able to work in a fastpaced highperformance environment. Additionally the person selected for this position is expected toparticipateand contribute to an inclusive workplace where all staff feel comfortable and respected.
Minimum Qualifications
*To be considered for this position candidates must complete all application materials including a cover letter and resume.
Experience: Five 5 years professional experience in small business assistance entrepreneurial business support economic development customer service operations or a combination thereof.**Please ensure you document clearly on your resume including Months/Yearsexperience in small business assistance entrepreneurial business support economic development customer service operations or a combination thereof**
Education: Graduation from an accredited college or university with a bachelors degree.
Equivalency: An equivalent combination of education and experience may be substituted.
Preferred Criteria Interview Preferences
Preference for interviews will be given to candidates withdemonstratedexperience in the following areas:
Strong verbal and written communication skills
Strong customer service skillsdemonstratingthe ability to help and work with customers of diverse backgrounds and challenges
Strong project management and interpersonal skills
Experience using a Client Relationship Management System to aggregate and report data
Experience using multilingual skills with businesses
The ability to work independently and as a member of a team
The ability to manage multiple projects simultaneously while working with stakeholders from various backgrounds industries cultures and levels of government.
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer committed to workforce diversity. Accordingly as it relates to employment opportunities the County will provide reasonable accommodations to applicants with disabilities in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference refer to the Careers webpage onHiring Preference.
All applicants will respond to a series of questions related to their education relevant experience knowledge skills and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a Lateral Transfer candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position you may be required to provide evidence that you possess the knowledge skills and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation the Countys Public Employees (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employmentand the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at19A12 of the County Code. Additional information about outside employment can be obtained from theEthics Commissionwebsite.
Required Experience:
Manager
Employment Type
Full-Time
