Lead Functional Business Analyst

Chubb is seeking a Lead Functional Business Analyst to support Combined Insurances efforts to deliver customer solutions and business automation. The focus will be on improving the experiences of policyholders agents brokers and employers. You will be joining our fastpaced high energy growing company. For over 100 years in the insurance industry our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here along with other positive hardworking talented professionalsjust like you!

Job Summary

As a Lead Functional Business Analyst you will play a critical role in building business and technology capabilities that allow Combined to compete in the market and deliver leading customer experiences. Business Analysts will be aligned to the following strategic initiatives:

• Combined Connections: Deliver leading digital experiences and selfservice capabilities related to claims agent sales broker sales and benefits administration.
• Small Business Automation: Enable profitable growth and scale operations through expanded underwriting offerings enhanced worksite sales digital experiences and increased process automation.
• Billing & Premium Application: Deliver a premiere billing experience for both users and customers through enhancements and process automation that accelerate premium application and deliver scalable digitalfirst capabilities that enable operational effectiveness.

The Lead Functional Business Analyst will partner with product owners business owners and stakeholders across Combined to successfully deliver projects from defining requirements and designing solutions to articulating acceptance criteria and executing testing. Opportunities will be available for the role to take on Product Owner responsibilities and help lead multidisciplinary Agile delivery teams.

As a Business Analyst the individual willtranslate complex business and technical needs into user stories and test cases while defining business objectives plans specifications resources and shortterm goals. Gaining adeep understanding of Combineds processes systems and product portfolio will be key to leading improvement opportunities and conceptualizing viable and costeffective designs. The role will work closely with a Product Owner and act as a liaison between users and internal/external business partners to build new solutions and enhance existing features.

Responsibilities

• Articulate business needs in the form of welldefined and refined user stories complete with acceptance criteria
• Leads and supports requirements refinement sessions in partnership with the Product Owner and development team
• Maintains complete and holistic understanding of business processes and systems that wrap around application functions
• Analyze and determine the need to change a business process or application through new development or customization of a packaged solution
• Align the business team around the scope of a solution and the logical requirements for the technical team to implement
• Contribute to product roadmaps for assigned systems including upgrades enhancements and integrations
• Contribute to business cases and cost benefit analyses for new systems features or operational processes as required
• Develop a whole systems approach to analyze business issues and implement holistic solutions; consider upstream and downstream impacts
• Develop understanding and leverage Agile and Business Analyst core concepts understandingthe user journey and the endproduct
• Assist in projects by:
  • Leading or supporting the Product Owner and development team to define and refine functional user story requirements and nonfunctional requirements
  • Facilitating the negotiation of requirements amongst multiple stakeholders
  • Delivering elements of solution design including business rules wireframes or other detailed output with the implementation team
  • Developing user stories and executing user acceptance plan and testing criteria
  • Documenting process diagrams training materials/job aids
  • Maintaining process flows and wireframes as incremental changes are made
• Report progress on assigned tasks

COMPETENCIES:

• Relevant knowledge and understanding of business objectives to align with product vision
• Demonstrated ability to think both strategically and tactically; Also an empathic approach to understand user needs and motivations
• Excellent communication and presentation skills
• Ability to effectively identify and manage needs of a broad range of stakeholders
• Ability to juggle multiple priorities and handle unexpected challenges that arise within projects adapting quickly and effectively
• Strong selfmotivator with a contagious ability to spread energy to team
• Problemsolve using process workflow or technology in an organized and logical manner
• Develop solutions in a costeffective and customercentric manner
• Demonstrate continuous learning and improvement approach in self and work
• Exercise professional judgment assume responsibility for decisions and outcomes
• Influence others with facts trend analysis and other supporting data negotiate effectively for winwin outcomes and engage and motivate team members
• Embrace change and successfully implement new approaches and ideas
• Preferred knowledge of JIRA BPM tools (e.g. OpenText) web assets policy admin & billing solutions (e.g. mainframes) Figma Mural Confluence

EDUCATION/SKILLS/EXPERIENCE:

• Bachelors Degree or equivalent experience with background in business customer experience or technology
• 7 years of experience supporting largescale technology initiatives within the Insurance and Financial Services industry
• 5 years of business analysis experience working in Agile units (preferably as a business analyst or product owner in an insurance company or in an Insurtech)
• Demonstrated knowledge and proven of Agile and Waterfall methodologies
• Fintech Insurtech or endtoend customer digital experience advantageous
• Customer first mindset and approach to product development
• Demonstrated understanding for the intersection of business UX design and technology
• Knowledge of Insurance distribution management and insurance customers (e.g. agents brokers employers and policyholders/claimants)
• Understanding of group vs. individual insurance and value chain (e.g. UW new business claims)
• Proven track record influencing others towards a common goal or vision
• Experience working in a multidiscipline matrix structure that fosters collaboration/teamwork
• Exceptional communication skills written and verbal and ability to clearly articulate messages
• Ability to communicate with diverse technical and nontechnical groups spanning all levels
• Highly organized extremely goal oriented mindset logical thorough and detailoriented
• Out of the box thinker who can take a step back and find alternative solutions
• Strong ability to work independently and manage ones time
• Strong knowledge of Microsoft programs
• Advanced expertise in Microsoft Office (Outlook Excel Word PowerPoint)