Job Summary
Works under the supervision of lead supervisor senior staff and/or clinicians within Pathology or Laboratory. Consistently create an exceptional experience with each contact via inbound and outbound calls online chat email etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators as well as Corporate values and codes of excellence.
Essential Functions
- Greets and communicates in a manner consistent with caring and respect and dealing with confidentiality. Answers telephone takes messages welcomes visitors and provides / relays information in a manner consistent with hospitality standards.
- Serves as a resource to patients lab clients and SH team members regarding specimen requirements and processing.
- Processes orders performs computer order entry and other related activities per standard which may include registering clients contacting providers for issue resolution entering charges for services performing and resulting tests.
- May utilize standard venipuncture techniques to collect appropriate blood specimens by adhering to correct collection and transport protocol including positive patient identification
- May receive incoming specimens checks for proper labeling and routes to appropriate location.
- Follows all Spectrum Health procedures and policies. May be required to serve at multiple SH locations during a given shift (Site dependent)
- Follow all lab safety procedures to minimize risk to self and others; reports gaps and escalates as necessary
- Committed to the continuous improvement of the patient experience which includes patient safety quality of care and excellent service. Adhere to the organizations published values.
Qualifications
- Required High School Diploma or equivalent and graduate of a Phlebotomy training program (based on specific Spectrum Health entity and department as appropriate) preferred.
- Preferred Associates Degree Healthcare related field
- 1 year of relevant experience Dealing with the public preferably in the medical or customer service field Preferred
- CRTPhlebotomy Technician NHA National Health career Association preferred
Physical Demands
- Pallet to Waist 6 from floor) > 5 lbs: Seldom up to 10 lbs
- Waist to Waist > 5 lbs: Seldom up to 10 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 10 lbs
- Bilateral Carry > 5 lbs: Seldom up to 10 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 10 lbs
- Pulling Force > 5 lbs: Seldom up to 10 lbs
- Sitting: Frequently
- Standing: Frequently
- Walking: Frequently
- Forward Bend Standing: Occasionally
- Forward Bend Sitting: Occasionally
- Trunk Rotation Standing: Seldom
- Trunk Rotation Sitting: Occasionally
- Driving: Occasionally
- Reach Above Shoulder: Seldom
- Reach at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
- Visual Acuity
None No; Seldom Yes: Seldom - Color Vision (Ishihara) Test
None No; Seldom Yes: Seldom
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
Ondemand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE Lakeland Hospital St Joseph 1234 Napier Ave St Joseph
Department Name
Lab St Joseph
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
36
Hours of Work
5 a.m. to 5:30 p.m.
Days Worked
Saturday Sunday Monday
Weekend Frequency
Every weekend
CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for NonCorewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drugfree workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an onsite or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.