Customer Service Manager 41428
Customer Service Manager 41428
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Job Description
Further your career at Ball a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team and make a difference in your professional development the community and around the globe!
Ball is thrilled to receive Newsweeks 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader we have over 16000 global team members. From endlessly recyclable aluminum cans and cups to aerosol bottles our goal is to contribute to a better community society and world.
Position overview:
The Manager Customer Service will manage the plant customer service team and core responsibilities in order to maintain high levels of customer satisfaction and loyalty and to meet BAP customer service objectives.
Key responsibilities include:
Preparing monthly forecasting for the plant company carrying out monthly OTIF reporting.
Ensuring all stock outside of stockholding agreement is shipped OTIF before end of final agreement period.
Supporting sales team by actively monitoring and pursuing payment of overdue customer invoices including ensuring accuracy of invoice information.
Monitoring the satisfaction of the clients and ensuring the distribution of their needs and requirements into other departments of plant as needed.
Administrating and updating customers data and productsspecifications in SAP.
Ensuring proper (most up to date and accurate) pricing is used in preparation of all invoices.
Monitoring and maintaining lowest possible stock levels for all customers and represent the customer voice inside the plant.
Managing Customer Service team and organizing the workload of team members and allocation of the work.
Coordinating sales between the plants and synchronizing the activities in between plants.
Ensuring standardization and efficiency of the customer service processes in collaboration with the Central Customer Service Manager.
Making sure that all customer contracts relevant information agreements and agreedto business rules are known and applied.
What are we looking for
University degree in supply chain planning business customer relationship management logistics or related area.
Minimum 3 years of experience in customer service.
Minimum 2 years experience in leading people.
Advanced SAP and advanced Excel knowledge.
Ability to manage people with respect and positive approach .
Fluent in English.
Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody regardless of gender age ethnicity faith ability or orientation.
When you join Ball you belong to a team of over 16000 members worldwide. Our products range from infinitely recyclable aluminium cans cups to aerosol bottles solutions that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change but what we will always make is a difference.
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
No agencies please.
#LIMV1
#LIOnsite
Required Experience:
Manager
Employment Type
Full Time
