Graduate Service Desk Analyst - London

Position:Graduate Service Desk Analyst

Location:London

Starting Salary:28000

Application Requirements:

• 2:1 degree in a technical IT based subject

• Previous experience in an IT role
• Ability to work on site 5 days a week

• Right to work in the UK unsponsored for the duration of the programme

Overview of role:

Service Desk Support Analysts work as part of the IT Support Team responsible for the daytoday support operations. This includes taking customer enquiries dealing with hardware issues explaining and implementing possible solutions to the end customer running automated diagnostic programmes logging customer issues tracking progress and escalating complex problems to more senior members of the team.

Why Grayce

We specialise in driving change and transformation for some of the worlds most ambitious organisations. For over a decade weve partnered with FTSE 100 and 250 companies to deliver impactful results by developing and deploying highperforming talent in the UK and beyond.

Our Analysts are actively involved in major global transformation programmes across diverse industries.

Our Accelerated Development Programmeis designed to launch the careers of recent graduates eager to make an impact. We offer a fasttrack route to expertise allowing you to gain handson experience with one of our impressive clients in a variety of flexible roles such as the Service Desk Analyst opportunity.

Opportunity:Youll embark on a journey of continuous learning gaining industryaccredited qualifications whilst getting handson experience working full time on site directly with prestigious FTSE100 250 and 500 organisations.

Delivery: You will typically work for one client delivering high quality outcomes during your Grayce tenure. The skills required for exceptional client delivery include natural curiosity proactivity adaptability effective communication and problem solving.

Mentoring:Thrive under the guidance of our experienced Delivery Managers and Technical Trainers. Theyll be your goto offering support insights sharing experiences.

Progression:Starting as an Analyst with the potential for significant salary progression you will pick up invaluable skills and complete a minimum of 6 industry recognised accreditations during your time on the development programme.

What makes a great Grayce Analyst

2:1 Undergraduate Degree:An undergraduate degree with a minimum 2:1 especially in a technical field like Computer Science Information Technology or Business Information Systems.

Technical Knowledge:We hugely value a solid foundation in technical concepts. This means being familiar with programming languages understanding popular frameworks and tools used in software development DevOps and testing.

Analytical Problem Solving:Were looking for analytical minds that can spot patterns and think creatively. Whether its dissecting complex issues or finding fresh angles we highly value critical thinking skills and their application.

Soft Skills:From effective communication styles to planning organisation and a learning development mindset Grayce is committed to building core consultancy skills. Stakeholder and time management are core skills we utilise every day and we look for examples of those through our interview process.

Why work for us

Competitive Salary:Starting at 28000 with potential for significant growth.

Industry Recognition:We help you embark on your journey with fully funded industryrecognised qualifications designed to maximise your experience and put you in control of your career.

Mentors and Coaches:Access a network of mentors and coaches dedicated to you your experiences and development at Grayce.

Wellness Support:We are here for you 24/7 with our Employee Assistance Programme offering confidential assistance ranging from financial and legal support to health and wellbeing.

Grayce is not on the UK Border Agencys Sponsor Register and is unable to sponsor work visas for international applicants.

Required Experience:

IC