Customer Service Operator
Customer Service Operator
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Job Description
Employment Type
Fixed Term (Fixed Term)Closing Date
21 Apr 2025 11:59pmJob Title
Customer Service OperatorJob Summary
Provide quality and cost effective customer service to Telstra Customers through the processing of straightforward inquiries relating to a range of basic products and services.Job Description
Who We Are
Were an iconic Australian Brand with a proud past and an even more exciting future as we transform to become a leading innovator in technology and telecommunication provider of the future to help our customers employees and the communities we work in to thrive in a connected world.
Focus of the Role
We are looking for energetic Call Centre Agents to join our dynamic teams in the Inbound Emergency Services Answer Point Contact Centre located in Melbourne Victoria.
We offer multiple roles that perfectly cater to those who prefer to work just 5 hours a day or night. Our rosters are provided well in advance giving you ample time to plan your family and social commitments without any hassle.
The role is a high volume fast paced business which can be repetitive at times. Your role is to provide efficient and accurate connection of calls to the Emergency Police Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer embedding a First Time Right Culture. The role requires a high personal resilience mindset.
Here are some of the amazing employee benefits you can look forward to:
- Paid Annual Leave
- Paid Sick Leave entitlements
- Superannuation at an impressive rate of 11.5
- Employee discount 30 on Telstra services
- Rest Breaks every hour
We have a variety of rosters available to suit your preferences:
- Monday to Friday: 9:00am 2:00pm 5 days a week)
- Tuesday to Friday: 4:00pm 9:00pm 4 days a week)
- Tuesday to Friday: 9:30pm 2:30am 4 days a week)
- Tuesday to Saturday: 3:00pm 8:00pm 5 days a week)
To be successful in this role you will:
- Efficiently connect all emergency calls to Police Fire or Ambulance
- Provide consistent and highquality service standard to our customers embedding a First Time Right culture
- Manage your own work performance to meet set objectives
- Ensure every customer is treated with an empathetic approach
- The Telstra Values Cultural Priorities and Code of Conduct at all times
A bit about you
- High volume Contact Centre Experience
- Computer Literacy skills
- High Resilience Level and the ability to cope well under pressure
- Experience in working in a teambased environment
A job at Telstra is like no other youve had. Youll be challenged youll be inspired and youll be proud. Because whatever your job is here youll always be part of something bigger.
What are the next steps
If youre looking for the platform to evolve and develop your career we want to hear from you! Well provide you with the training to be successful in this role which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.
When you join our team you become part of a welcoming and inclusive community where everyone is respected valued and celebrated. We actively seek individuals from various backgrounds ethnicities genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind and we prioritise creating a workplace culture where everyone is safe and can thrive.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
Employment Type
Part-Time
