Zone Manager
Zone Manager
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Job Description
POSITION REQUIREMENTS:
Demonstrated selling experience in a fast paced serviceoriented retail setting excellent understanding of the company standards processes policies and practices
Demonstrated ability to train coach and mentor a team of sales associates on customer service and standards processes policies and practices
Demonstrated ability to provide supervisory guidance to a team and instill trust
Supervisory work; significant interpersonal relationship skills
Must be able to perform a 45 hour minimal weekly work schedule
DUTIES AND RESPONSIBILITIES:
Put the customer first at all times (internal and external)
Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices including recognition of FCS monthly recognition for above and beyond service
Foster and role model an excellent employee experience where quality & engagement are promoted through the store
Create and maintain good working relationships with fellow associates
Ensure consistency of store associates performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable) in consultation with the AM where appropriate. Be able to resolve complex customer service issues and escalate as required
Maintain store appearance with respect to merchandising housekeeping and maintenance standards consistent with visual merchandising guidelines
Where required be efficient and accurate with receiving merchandising initiatives product returns POS cash auditing and handling etc. identifying and addressing deficiencies with associates management and LP as applicable in a timely manner
Where required completion of store schedules and store payroll processes
Follow company policies and procedures and maintain a safe working environment
Key Holder (open and close store) where required
EDUCATION EXPERIENCE CERTIFICATIONS:
High school diploma or equivalency required
Minimum one year of retail or customer service experience preferred
Ability to work various shifts in a 7/365 team orientated environment
Excellent customer service skills and an ability to communicate effectively using the English language
Selfstarter able to prioritize and handle various tasks simultaneously
Ability to adapt to changing priorities and unexpected situations
Proficiency required in reading writing and mathematics
Ability to pass the Federal Criminal History Records Check Paradies Background Check and the applicable Department of Transportation requirements
Computer work heavy lifting 40 lbs. long standing periods climbing lifting bending nights or weekend work based in a store or group of stores; early morning evening and weekend work and holidays
Comply in all respects with the provisions of the Standards of Business Conduct Policy
This position description is merely intended to describe the primary elements of the position. The Paradies Shops reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind
Required Experience:
Manager
Employment Type
Full-Time
