Branch Assistant

Division: Cultural Services

Job Status: Permanent Part Time

Number of Positions: 1

Hours of Work: 26 hours/week

Wage Rate: $22.74 $27.14/hour

Location: Region 5 Clearwater Brights Grove Wyoming Camlachie and Point Edward

Posting Date: Monday April 7 2025

Closing Date: Sunday April 13 2025

Company Biography

The County of Lambton is an urbanrural area in southwestern Ontario that is home to over 126000 residents. The Corporations seven divisions operate programs and services for the residents of Lambton County such as land ambulance provincial offences court three LongTerm Care Homes 25 library branches two museums an art gallery archives local roadways public health services housing services social services building services and planning and development services. Lambton County is a community dedicated to economic growth environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with its municipal and community partners.

Position Summary

As a member of the Lambton County Library system the Branch Assistant is responsible for providing front line customer service to visitors of the Lambton County Library. In addition to promoting a welcoming and inviting library environment the Branch Assistant will provide a wide variety of circulation duties conduct necessary administrative duties and provide information services reference and referral service as well as readers advisory services. The Branch Assistant is responsible for delivering a library service that meets the strategic direction set forth by senior management and Lambton County Council.

Job Duties & Responsibilities

Circulation Duties:

Assist patrons to obtain all types of materials such as books videos books on tape and to access computers following established policies and procedures

Issue new and replacement library cards to patrons

Provide new patrons with orientation and tours of library and answer all questions/concerns

Place library materials on hold for patrons; contact patrons when items are available when necessary

Collect fines and fees

Send library materials to other branches as needed

Check material in and out; shelve returned materials

Readers Advisory/Reference Work:

Advise patrons in the selection and location of requested material/information

Assist with wide range of research queries

Respond to general inquiries and address patron questions regarding use of computer Internet and other programmes

Programming Duties:

Deliver programming as directed by the Lambton County Library which may include organizing the dates times registration and other required planning

Promote reading and lifelong learning in the community through established programs such as story hour summer reading program book clubs

Administrative Duties:

Perform photocopying mail sorting and distribution

Balance petty cash and submit revenue from fines and fees

Record and distribute circulation programming statistics

Order supplies from Library Headquarters as needed

Maintain necessary corporate files in accordance with the County of Lambtons Records Retention Bylaw

Customer Service / Communication Responsibilities:

Represent the library effectively in the community

Interact pleasantly and courteously with the public community partners and staff promoting a harmonious workplace

Provide instructions or assistance to the public in the use of new technologies and / or electronic platforms

Other Job Tasks / Responsibilities:

Ensure the effective use of the Integrated Library System (ILS)

Develop an understanding of electronic platforms and resources that can be used by patrons to enhance their library experience

General:

Incumbents must keep uptodate on all relevant legislation collective bargaining agreements County Policies and Procedures etc. ensuring that these are implemented as prescribed

Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the positions Physical Demands Analysis

These describe the general nature and level of work being performed by incumbents in this classification. They are not an exhaustive list of all job duties in the classification. Other duties may be assigned.

Supervision Requirements

Direct Supervision: None

Indirect Supervision: None

Functional Authority: Regularly provide guidance and instruction to student pages summers students and volunteers

Credentials Required

Minimum Formal Education

TwoYear College Diploma or the equivalent in combination of education and experience

Experience

Minimum six months in a service related job or previous volunteer work in a Library

Computer experience including Microsoft Office products Outlook Internet electronic database digital platforms etc.

Interpersonal communication and customer service skills

Previous library experience and experience using an Integrated Library System (ILS) an asset

Credentials

A satisfactory Police Vulnerable Sector Check and / or Police Information Check as applicable