Reservations and Reception Agent

W Edinburgh is hiring a Reservations and Reception Agent to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh!

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE BRAND

Ignite Curiosity Expand Worlds. W Hotels are a place to experience life. Were here to open doors and open minds. With us theres always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever whenever.

ABOUT THE ROLE

Reporting to the Reservations and Reception Manager for all the beverage and food facilities at W Edinburgh you will be the key point of contact for our guests while they look to make use of our momentous offerings: making them feel welcome making and confirming reservations along with recommendations and ensuring they have the best possible time while with us.

Be expected to assist all guests wanting to ensure the best experience by checking availability noting any special requests and requirements and relaying all relevant information to appropriate teams.

Joining the team means you will be instrumental to the success of the hotels operations and beyond. We are looking for someone who is detailoriented a peopleperson and passionate!

As Reservations and Reception Agent key aspects of your role will include:

• Understanding and selling the products on offer of our Beverage and Food Facilities
• Ensure guests are booked in according to the floor plan and availability
• Communicate any important guest information to the relevant department and management team
• Work as part of a wider team
• Take responsibility for ensuring a seamless guest experience

Our ideal Reservations and Reception Agent is someone who has:

• Confidence interacting with guests via telephone email and chat services
• Good communication skills both written and verbal English
• Multitasking skills and thrives off fast paced environments
• Confident learning and maintaining booking systems
• The ability to work in a team
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work we give you:

• World class training and development including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation food and beverage in over 9000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops

ABOUT THE PROPERTY

W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a faade featuring a winding steel ribbon reflecting the citys festival spirit this 12storey structure will be the centerpiece of Nuveen Real Estates Edinburgh St James Quarter incorporating retail leisure and entertainment facilities along with residential apartments.

This W hotel aims to help redefine the citys hospitality landscape. Accordingly itll fuse the brands signature amenities with modern design and W Happenings highlighting whats new in design fashion music and culture.

The new W hotel will accommodate guests across 244 stylish guestrooms including 45 suites. While staying here guests will benefit from the brands signature Whatever / Whenever service philosophy.

A real highlight of this property will be its rooftop bar and outdoor terrace pairing exciting cocktails and cuisine with 360degree views over the historic city. Among the other noteworthy amenities planned are the W Loungea restaurant collaboration with SUSHISAMBA a FIT workout facility and an AWAY spa with special functions hosted in 2450 sq ft of modern event space.

If this sounds like the perfect place for you apply to be a Reservations and Reception Agent with us today!

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.