IT Senior Systems Analyst

This is a limited tenure position that has been approved for two years.

Mayo Clinic is seeking a talented and highly motivated individual with excellent analytical and problemsolving skills. The focus for this Senior IT Systems Analyst will be to assist us on a multiyear journey to migrate our highly customized Configuration Management Database (CMDB) to a streamlined and Common Service Data Model (CSDM) compliant structure that meets the business needs of Mayo Clinics many candidate will develop an understanding of operational workflows and CMDB dependencies be fluent inScaled AgileFramework(SAFe)methodologiesServiceNow CMDB Fundamentals and ServiceNow Common Service Data Model (CSDM) Fundamentals.

Assists with and participates in leadership coordination and management of activities required to operate direct or advise a Mayo department or equivalent organizational structure. Coordinates project division and/or department budgets and provides appropriate financial reports and metrics for making department decisions. Independently manages multiple largescale internal business projects or single departmentscale projects from inception to close including resource management risk identification and mitigation quality assurance and change control. Must have broad knowledge of IT systems and interrelated technical processes in order to make necessary decisions regarding hardware software or technology agreements. May serve as subject matter expert for requirements gathering for industry proposals on behalf of Mayo Clinic. Routinely interfaces with department committees and executive leadership and provides performance reports with strategic recommendations. May serve as liaison for industry partnerships or as a representative for Mayo Clinic in national industry events. Ensures communication between and among business proponents stakeholders and Leadership regarding assignments. Leads or contributes to the improvement of established guidelines tools templates and methodologies. Demonstrates effective group facilitation team building and conflict resolution skills. Develops proposals and business plans that ensure quality IT solutions and delivery.

Responsibilities:

• Facilitate the transformation of the CMDB to align with the Common Service Data Model (CSDM).
• Analyze translate and map CMDB customizations to OOB structures.
• Assist with rationalization of customizations.
• Ensure adherence to regulatory requirements and foster relationships to achieve alignment with business objectives.
• Implement best practices to maintain accurate inventory and relationships between IT infrastructure applications and services for data completeness and precision.
• Support the design development or implementation of automated processes for collecting populating and maintaining CMDB data.
• Maintain awareness of technology trends and developments.
• Conduct operational activities.
• Identify opportunities for service and process improvements.

During the selection process you may participate in an OnDemand (prerecorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to rerecord your answer to each question Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of your next steps.

Bachelors degree with 5 years technology or business administration experience OR Associates degree with 7 years technology or business administration experience.

Requirements:

• Experience in maintaining enterprise hardware and software configuration items (CIs) ensuring data integrity and tracking assets within a ServiceNow CMDB.
• Proficient in CMDB best practices to meet business and IT requirements.
• Strong understanding of relational databases system security and troubleshooting.
• Exceptional analytics troubleshooting and communication skills.

Other qualifications: A Bachelors degree in Information Technology Business Management or related field preferred. Excellent communication organization problem solving and facilitation skills. Excellent interpersonal skills including conflict resolution. Demonstrated history of continuing education in personnel and administrative processes. Strong understanding of financial concepts business process continuous improvement and organizational development. Demonstrated mastery of all requirements detailed in the Systems Analyst job description. Experience working in healthcare technology. Experience with committee and consensus driven organizations. Experience in finance and project management.

Authorization to work and remain in the United States without necessity for Mayo Clinic sponsorships now or in the future (for example be a U.S. Citizen national or permanent resident refugee or asylee). Mayo Clinic does not participate in the F1 STEM OPT extension program.