HRSC Analyst
HRSC Analyst
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Job Description
About Northern Trust:
Northern Trust a Fortune 500 company is a globally recognized awardwinning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.
Role/ Department: HR Service Center Analyst/ North America HR Services
As a Human Resource Service Center (HRSC) Analyst at Northern Trust you will assist in the administration of various Human Resource services and programs. Utilizing the HR Case Management system you will interact with all levels of employees prior employees and job candidates via phone calls and submitted questions to answer queries and resolve issues in compliance with HR Services company and legal policies.
The key responsibilities of the role include:
Responds to questions and supports employees and managers on HR policies and processes HR systems employee data and assists with data updates. Inquiries may come in via multiple channels (e.g. email phone case management system). Utilizes knowledge base call tracking systems and/or third party resources to educate employees and managers of the HR Services available to them. Encourages selfservice tools such as the HR Portal and other systems when appropriate. Escalates nonroutine matters to appropriate subject matter experts.
Portrays a positive professional customer and delivery orientated image of the company.
Provides continuous status updates guidance and information to key stakeholders and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.
Ensures highquality standards for all activities initiatives and tasks. Adheres to all service level agreements (SLAs) established for the HR Services team. Appropriately documents case details and relevant information in the case management system.
Ensures appropriate documentation for HR Services processes are uptodate.
May be responsible for training other HR Service Center analysts.
Skills/ Qualifications:
Relevant work experience in human resources
Excellent oral and written communication
Customer service orientation
Analytical and possess problem solving skills
Detail oriented
Works effectively as a team member
Proficient in Microsoft Office suite of tools
Basic knowledge of human resource programs
HRIS application tools/system knowledge (e.g. PeopleSoft Service Now Workday etc.
****Must be able to work the hours of 7am4pm (GMT7****
The successful candidate will benefit from having:
Workday experience a plus
A College or University degree
Working Model: Hybrid #LIHybrid)
We have a balanced hybrid working model to ensure you get the flexibility you need and the successful candidate will spend their time between working in the office and working from home.
Working with Us:
As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .
We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Required Experience:
IC
Employment Type
Full-Time
